Trainer / Member Experience Lead
| Company | Strength Nation Stratford |
| Location | Stratford, Taranaki |
| Pay & Benefits | Free Gym Membership |
| Listed | Fri 23 Oct, 1:46 pm |
| Type | Full time, Permanent |
Title: Trainer / Member Experience Lead
Hours / Days: Starting 30 Hours per week. Alternate weekly AM / PM shifts (possible alternate Saturdays)
Start Date: From early 2027
THE ROLE
You coach our classes and own how the site feels, so every member is known from their first enquiry to their hundredth class. You coach group classes, mostly Mumfit, to a high standard, and you make members want to keep coming back.
You also turn enquiries into members. You reply to every enquiry within the hour, run tours and trials, ask for the sale, and follow up with anyone who doesn't join at 24 hours and again at 7 days. Once people join, you look after them: calling anyone we haven't seen in 14 days, running intro sessions and four-week reviews, handling holds and complaints, and answering every Google review within 48 hours.
You are the gym's local voice. That means social posts, the member newsletter and partnerships with local cafés, physios and sports clubs. You keep the Site Manager updated on attendance, enquiry and trial numbers, and the rest of your week is rostered floor and front-of-house shifts. We'll train you in our systems, membership terms and sales process.
WHO WE ARE
Strength Nation is a New Zealand fitness franchise built on passion, community and quality. Our mission is “where passion meets dedication: driving personal growth and strength in the community through fitness”. We lead with positive energy and pride, we’re a community where everyone feels uplifted and empowered, and we hold ourselves to high standards in everything we do. That shows up in an immaculate gym, coaches who know every member by name, and a welcoming space for all ages and stages, from 14 to 80+. If you love fitness, care about people and want to be part of something that’s growing, you’ll fit right in.
THIS ROLE IS FOR YOU IF
THIS ROLE IS NOT FOR YOU IF
HOW WE HIRE
Stage one is submitting your application, then a phone interview with Strength Nation Head Office. If that goes well, stage two is a conversation with the owners of the Strength Nation Stratford gym.
Hours / Days: Starting 30 Hours per week. Alternate weekly AM / PM shifts (possible alternate Saturdays)
Start Date: From early 2027
THE ROLE
You coach our classes and own how the site feels, so every member is known from their first enquiry to their hundredth class. You coach group classes, mostly Mumfit, to a high standard, and you make members want to keep coming back.
You also turn enquiries into members. You reply to every enquiry within the hour, run tours and trials, ask for the sale, and follow up with anyone who doesn't join at 24 hours and again at 7 days. Once people join, you look after them: calling anyone we haven't seen in 14 days, running intro sessions and four-week reviews, handling holds and complaints, and answering every Google review within 48 hours.
You are the gym's local voice. That means social posts, the member newsletter and partnerships with local cafés, physios and sports clubs. You keep the Site Manager updated on attendance, enquiry and trial numbers, and the rest of your week is rostered floor and front-of-house shifts. We'll train you in our systems, membership terms and sales process.
WHO WE ARE
Strength Nation is a New Zealand fitness franchise built on passion, community and quality. Our mission is “where passion meets dedication: driving personal growth and strength in the community through fitness”. We lead with positive energy and pride, we’re a community where everyone feels uplifted and empowered, and we hold ourselves to high standards in everything we do. That shows up in an immaculate gym, coaches who know every member by name, and a welcoming space for all ages and stages, from 14 to 80+. If you love fitness, care about people and want to be part of something that’s growing, you’ll fit right in.
THIS ROLE IS FOR YOU IF
- You hold a Level 4 fitness qualification, first aid certification is preferred but not required.
- A full class gives you energy, and your instructions land the first time.
- Strangers relax around you within ten seconds, and you ask about a person before telling them anything.
- You learn names fast, and you notice when a regular stops coming.
- You're comfortable asking for the sale, and comfortable hearing no.
- You notice the smudge on the mirror and the member who looks lost, at the same time.
- You can write a short, personal message, and you have an eye for a good photo or story.
- You're early, every time, and you want feedback on your coaching and act on it.
THIS ROLE IS NOT FOR YOU IF
- You want to build a personal training client book. One-to-one PT here is run by independent contractors, not this role.
- You'd rather write your own sessions than deliver a shared programme to a standard.
- You're looking for a quiet desk or admin job, or you'd rather wait until someone asks for help.
- Asking for the sale feels pushy to you.
- You find being corrected uncomfortable.
HOW WE HIRE
Stage one is submitting your application, then a phone interview with Strength Nation Head Office. If that goes well, stage two is a conversation with the owners of the Strength Nation Stratford gym.
