Guest Service Coordinator (RSM)

  The role

Our Awatere Care Suites  in Central Hamilton is looking for a full-time (32 hours) Guest Services Coordinator to join their dedicated team. What you’ll be doing:

Delivering outstanding hospitality services for all care suite residents

Bringing smiles to residents faces on a daily basis with your kind, caring and helpful nature Liaising with external leisure suppliers, instructors and volunteers

Coordinating the services and special facilities offered to residents and their families Offering current knowledge on all facility products, services, policies, and emergency procedures Engaging with residents to provide general assistance, as requested. What you’ll bring:

A passion for service delivery and the hospitality industry

Experience in a front of house role

The ability to provide an excellent customer service experience to our residents
Energy, initiative and a strong work ethic
Strong communication skills (both written and verbal)
An empathetic and passionate nature
A team first, can-do attitude  Excellent computer skills. In particular, with the Microsoft suite Eligibility to work in NZ.

Who we are We’re the proud owner and operator of over 40 Villages across New Zealand, providing Village and Aged Care Living. We are dedicated to delivering exceptional and innovative care and hospitality services that delight our residents. At Oceania, we build villages, not just homes. Places designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We're led by them, and it's this shared belief in better that makes our approach different. We Kiwis have a proud tradition of striving for better. That's why we're reimagining the retirement living and aged care experience. What we offer This belief in better means we are committed to supporting you to learn and do better, and will provide you with: Competitive remuneration package and Birthday Leave A safe and healthy working environment with access to a free, confidential support service Opportunities for ongoing development and career progression Employee shares, at no cost, for permanent employees Access to a range of great staff discounts with our suppliers No matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us. We strive to do better every day. Apply now and become part of our journey.