Customer Care Manager
Madison Recruitment
Listing Description
Description
About the Company & Culture: Madison has partnered with a well know automotive brand that fosters a supportive and progressive work environment. They are proudly dedicated to the development of safe and eco-friendly vehicles for Kiwis.
About the role: Managing a close-knit team of 7, you will guide and support the customer care team to reach personal and team targets, effectively maintaining high performance and providing exceptional customer service.
Day to day responsibilities:
- Manage the daily operations for the customer care team to meet or exceed personal and team goals
- Line management of customer care consultants, including recruitment, induction, training, performance development, coaching and performance management
- Track, analyse, and report performance results and communicate with stakeholders
- Manage customer complaints and coach consultants on handling escalations
Start Date: ASAP Days/ Hours: Monday – Friday, standard business hours About You: A team leader looking to take the next step in your career. You will bring a positive and supportive attitude and have a proven track record leading a team to success. Dedicated to cultivating a collaborative workplace and continuously improving customer experience.
- 3 + years’ leadership experience in a contact centre
- Strong communication skills
- Ability to lead with compassion and strength
- An interest or passion for the automotive industry
Benefits:
- Competitive renumeration + bonus structure – OTE $98K
- Discounted Health Insurance with Southern Cross
- Competitive superannuation scheme up to 10%, including life and disability insurance
- Paid Parental Leave – 26 weeks full pay
- Wellness programs and access to EAP services
Please note, in order to be considered you must located in Auckland and already eligible to work in New Zealand
Don’t miss your chance to lead a fantastic team and grow your career with a popular automotive brand, apply today!
Reference: 140776
Application details
Madison Recruitment
Madison Recruitment was founded in 1998 to do business differently in the recruitment industry.
Our underlying premise was simply, “to be good to do business with”. Employers needed a local provider who could customise a solution that would meet their needs, who could deliver with pace and do so with personality.
More than 20 years on, and we have grown to over 70 staff across seven cities. We are part of the Accordant Group – the largest recruitment company in the country and the only recruiter listed on the NZX. Our vision of “delivering the right people with care, energy and innovation” has built an award winning company. One we’re very proud of. We would be delighted to have the opportunity to show you why we believe we’re good to do business with.
When Madison started out – it was what many considered a challenger brand. One that put our customers and candidates at the heart of the decisions we made. What we came to realise in recent years is that our people, the relationships we formed and the depth of our expertise helped us carve out an enduring place in New Zealand’s recruitment industry. Our clients, and talented professionals love working with us because we are good to do business with. A fundamental part of that is that our people do what they say they are going to do, and want to understand you and what makes you tick