Database Marketing Administrator

Please Quote Reference Number 96110

• Thrive in this new and fast-paced, varied role
• Find true benefits, support and rewards with a leading brand
• Join the successful and supportive team at Ray White Takanini and Karaka

We are seeking a diligent and proactive individual to join our team as a NurtureCloud Expert and to provide Administration Support. As NurtureCloud is an in-house tool, full training will be provided. If you have experience with database management, this role offers an exciting opportunity to expand your skills and develop alongside us.

In this role, you will play a pivotal role in ensuring the successful integration of NurtureCloud practices among our agents and providing vital administrative support. NurtureCloud is a new way of working with client data providing smart calls to the right people and offering more value.

Your main responsibilities will include database management, training the team on NurtureCloud and relevant tools, supporting calling events, creating marketing content, and providing assistance to the administration team.

Responsibilities:

• Database Management: Manage the NurtureCloud database according to established rules and expectations. This includes ensuring minimum data entry requirements are met, monitoring leadscores, merging duplicate entries, facilitating and verifying data imports, and confirming the marketing point of contact.
• Training the Team: Coordinate training sessions on NurtureCloud and relevant tools for our sales team, both individually and as a group. Communicate the database rules and structure to ensure understanding and compliance. Support call sessions with the Growth Manager, providing guidance and assistance with system usage. Conduct training sessions with Virtual Assistants to align them with the database rules and procedures. Assist the administration team in improving efficiency and streamlining administrative processes.
• NutureCloud Concierge: Direct calling of orphan data for the office, which we can refer out to the staff.
• Real Estate of Origin Events (REOO): Support the team in preparing for REOO events, including call preparation and active involvement in logging calls and updating information in NurtureCloud. Provide energy and create a fun atmosphere during these events.
• Marketing Content: Assist the team in creating engaging email and text content for their database, focusing on delivering unique and customer-centric information. Show the sales team how to effectively use tools such as Designly, ActivePipe, Canva, and Outfit to enhance their marketing efforts.
• Measurements and Reporting: Collaborate with management to track and report on key performance indicators, such as the percentage of wins and the effective use of data. Identify areas for improvement and suggest strategies to enhance performance.
• Support Administration Team: Provide support to the administration team when necessary, including listing and sales processing, supporting projects, and participating in team activities.

Qualifications and Skills:

• Previous experience in database management and administration support preferred
• Excellent communication and training skills
• Ability to effectively coordinate and prioritize tasks
• Attention to detail and accuracy in data management
• Strong problem-solving skills
• Proficient in building marketing communications
• Familiarity with real estate industry practices is a plus but not required

If you are a proactive, organized, and detail-oriented individual with a passion for providing excellent support to a team, we encourage you to apply for this position. Join our team and play a vital role in fostering a productive and supported workplace. Please Quote Reference Number 96110