Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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07 August 2026
We had a great and fulfilling experience, we would happily recommend Mr Motors and Charlie Zhang to our friends and family.
Cristian H
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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07 August 2026
Amazing team at Mr Motors Mt Wellington, hats off to David and Hazel for their outstanding customer service, professional and friendly at the same time, a combo that is rare to find. Shout out to Charlie too for always greeting with a smile, makes a difference.
Happy customer here, will recommend you 100%
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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07 August 2026
No comments provided
Nolan E
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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07 August 2026
It was superb . Nothing to complain about. Absolutely stunning service. Thank you
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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07 August 2026
No comments provided
Kate W
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Customer Service
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Knowledge and Expertise
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07 August 2026
I found the staff very friendly, approachable and they worked quickly which I appreciated. I already knew the car I wanted so they didn't need to sell me anything or really tell me much about the vehicle. No fiance options were offered to me but I was paying cash so this was no issue. They were really busy when I went but it was midday Saturday so we did have a wait a bit.
Rachel W
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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06 August 2026
Charlie and Hazel were fantastic both times. I would not hesitate at all to use them again should it be required.
Anonymous
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Customer Service
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Knowledge and Expertise
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05 August 2026
No comments provided
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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04 August 2026
Vehicle having issues within a week.
I wanted to refinance due to interest rate given by the dealer finance was high. Other finance company was giving better interest rate. Finance lady was not helpful in this.
Thakur G
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Customer Service
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Knowledge and Expertise
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04 August 2026
No comments provided
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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04 August 2026
Hi there,
I have worked in sales for almost my entire life. I joined my family business when I was 15 years old, and over the years I've met people with many different personalities. However, I have never experienced someone as rude as the lady who was handling payments in your office.
If you would like to discuss what happened on the day my family and I came to pick up our car, please feel free to contact me. I would be happy to explain exactly what happened. After hearing the full story, you can decide what you believe is best for your business.
Kind regards,
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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03 August 2026
The kindness received before, during, and after sales of the vehicle. Agent Charlie is very attentive to any inquiries.
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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03 August 2026
No comments provided
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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03 August 2026
No comments provided
Karthik R
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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03 August 2026
No comments provided
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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01 August 2026
I am happy with the vehicle and particularly satisfied with the support provided by the dealership.
Before I purchased the vehicle, I was informed that the service and WOF inspection would be completed. However, after taking the vehicle home, I noticed that the air filter and cabin filter were extremely dirty and contained dust, leaves and small pieces of paper. I understand that these filters may not always need to be replaced, but they should at least have been inspected and cleaned properly during the service.
On the first day, I also noticed a tappet noise coming from the engine and another unusual rain-drop-like noise, which may have been coming from the air-gate motor. I reported these concerns to the dealership, and they responded very positively. They accepted that the vehicle needed to be checked and asked me to take it to their workshop so that the issues could be inspected and resolved.
I would especially like to thank David. He was very helpful, respectful and supportive throughout the process. The male staff member at the workshop was also helpful and listened carefully to my concerns.
Unfortunately, my experience with the female reception staff member at the workshop was disappointing. When I tried to explain the vehicle problems, I felt that she was dismissive, uninterested and disrespectful. Her manner made me feel as though my concerns were not important, even though I had recently purchased the vehicle and was simply asking for the issues to be checked. I believe all customers should be treated politely and respectfully, regardless of the reason for their visit.
Overall, the customer service from the dealership, especially from David, was very good, and I appreciate that they accepted my concerns and arranged for the vehicle to be inspected. However, I recommend improving the initial servicing process and the customer-service approach of the workshop reception staff.
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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29 July 2026
No comments provided
John G
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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28 July 2026
No comments provided
Lydia C
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Customer Service
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Knowledge and Expertise
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28 July 2026
The process was made super easy by Charlie which was great as I was purchasing from the other end of the country! Turned up to pick up and ready to go!
Robyn C
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Customer Service
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Knowledge and Expertise
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27 July 2026
Very satisfied with the service, communication and my new car.
