Helen D
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Customer Service
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Knowledge and Expertise
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29 September 2026
The after service was indeed lacking.
HETA A
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Customer Service
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Knowledge and Expertise
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29 September 2026
Had an extremely stress-free experience with the whole process. Communication was good, and I was always replied to quickly about any concerns and questions.
This was my first time buying from a dealer, and the standard of the operations of Luxxio vehicles was exceptional. Thank you truly.
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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27 September 2026
No comments provided
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Response from the Dealer
27 September 2026
Thanks so much for the 4-star review! It means a lot to the whole team at Luxxio Vehicles to know you drove away happy. If there's ever anything we can do for you, don't hesitate to reach out. We hope to see you again next time!
— The Luxxio Vehicles Team
- Luxxio Vehicles
John P
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Customer Service
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Knowledge and Expertise
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22 September 2026
Offered home delivery and extras in the negotiation
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Response from the Dealer
22 September 2026
Thanks so much, John! We're thrilled you're enjoying your Golf GTI. Getting it delivered straight to your door and squeezing a few extras into the deal was our pleasure — that's exactly the kind of experience we aim for at Luxxio Vehicles. Enjoy every drive, and if you ever need anything, we're just a call away.
— The Luxxio Vehicles Team
- Luxxio Vehicles
Sharanjit S
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Customer Service
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Knowledge and Expertise
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Trade-in Process
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21 September 2026
I was not very pleased with the customer service at all. In the deal they were agree to do 35% legal tint front window but didn’t do it.
I was told car will be full tank. When the driver delivered the car it was quarter tank and they didn’t inform when they dropped the car . I came home and turned the car on and it has 3 warning signs. I called and no one answer and next day I been told manager may take 3-4 days to come and do it, I ended up driving the car there, asked for full tank and again they did three quarter , been told that limit is $150 lol. I didn’t way to argue because manager never came and talk to me. I asked about the tint and been advised leave it like that it’s nice otherwise it will be too dark lol. They reset the service error and been asked to bring car again because it will take whole day to do censor which giving engine light. Came home and I tried rolling down windows and I noticed passenger side window playing up, out of 10 4 times it doesn’t work smoothly.
I am not happy customer based on their service that they provide . I kept vehicle because I wanted to buy the car. Otherwise not pleasant service and management don’t keep their promise and don’t deliver what they agreed to.
They agreed to deliver car in 3 working days but took them whole week. I am expecting now when they return the car and they fill the remaining quarter tank which they didn’t do initially .
They made it look like I was buying a vehicle from flee market . I don’t 25000 . Paid full payment instantly. No finance and no hassle . That’s the price they listed the car for . No negotiation . I only asked extra which they didn’t provide .
Asked for 1 year Rego
Full tank
Tinted window
Wheel alignment
6 month or 10k warranty.
Not even once I received a call from
Manager for not delivering the service and this is second review . I can’t blame salesman because promise didn’t get deliver by team above him.
I live 45 mins away and I can’t just pay for fuel from pocket to fix the issue everytime. I hope they understand and it’s their responsibility to compensate .
Anonymous
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Customer Service
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Knowledge and Expertise
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Trade-in Process
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19 September 2026
Excellent service
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Response from the Dealer
19 September 2026
Thank you so much for the 5-star review! We're thrilled to hear Bobby took such good care of you — he really does go above and beyond for every customer, and we'll make sure he sees this. We appreciate you choosing us and look forward to helping you again anytime.
- Team at Luxxio
- Luxxio Vehicles
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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18 September 2026
No comments provided
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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14 September 2026
Some issues I had flagged at viewing as needed to be remediated prior to collecting the vehicle were still outstanding/didn't appear to have actually been looked at, but the team are now working to organize them (and were very good about this). Outside of that very happy with the experiences.
Valerie H
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Customer Service
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Knowledge and Expertise
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08 September 2026
I felt that it was going very strong at the start in terms of communicating over WhatsApp, however, once it got to the delivery of the vehicle and meeting up to attend to the swapping of vehicles, the communication from you guys became poor. I was dealing with Lazar, and the date that we both agreed to meet up to swap vehicles, it was a muckaround. I had already previously advised him that I live far and so will need to ensure that there is minimal muckaround. On the day, I had contacted multiple times with no response from your team and then when it came to meeting at the location, there were very poor comms as to any conveying to me that they would be over an hour late. It was frustrating as the excuse used was my 5 month old son was playing up, given that I have a 5 month old son and was prepared earlier as I also had to travel 4 hours to meet at location as I live very rural. So, just bare in mind that there could be frustrating moments on the day of delivery of the vehicle if you are meeting outside of the dealership and have arranged a trade-in. Also, the vehicle was not as groomed as I imagined, as although the vehicle was a 2023 model, so still new, there were still lots of crumbs in the car like it hadn't been properly vacuumed, there were still dog hair stuck to the bottom of the boot, which I asked the dealer and he advised that it was too hard to come off. It felt like a lot of stories weren't adding up, including that on the Friday before I picked the car up on that Monday morning, I had paid for an AA inspection to be conducted, it read that the vehicle had done roughly 115, 758 kms. When I received the car in Tauranga (driven from Auckland), there was an additional 200kms added on the radar which I was very surprised given that the dealer had transferred ownership over on that Friday when i had signed the sale and purchase agreement. So, if you are like me and feel as though comms could have been better, please question as I didn't anticipate all of these events to occur. Please take my experience with a grain of salt as I imagine not all dealers are the same and have their own things going on in their lives. I'm just saying that as a first time customer dealing with an dealership, it was a frustrating but averagley ok experience.
Tania L
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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08 September 2026
Great Car Dealers
Bobby and PJ were a great duo
Lucas B
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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08 September 2026
No comments provided
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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01 September 2026
Unfortunately, my experience was disappointing due to poor communication and delayed responses. I was initially told the car would be ready on Monday, but I did not receive it until Wednesday, with limited communication around the delay.
I had to go through the sales agent and then the manager just to get updates on when things would actually happen. This made the process frustrating and unnecessarily difficult.
I believe the experience would have been much better if I had been able to communicate directly with James throughout the process. Clearer and more timely communication would have made a big difference.
Anonymous
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Customer Service
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Knowledge and Expertise
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31 August 2026
Great all round service
Haseeb L
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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28 August 2026
I am extremely happy with the service. Special thanks to Lazar. He was amazing throughout and answered all my questions. When I came to pick up car, Kavish entertained me well as well. Overall great experience
Thamaru K
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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26 August 2026
Excellent service
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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26 August 2026
No comments provided
VOLTISA W
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Customer Service
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Knowledge and Expertise
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24 August 2026
Bob was our dealer. He was professional, knowledgeable, and people person.
RUEL M
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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24 August 2026
Very helpful team!
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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23 August 2026
No comments provided
Waina T
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Customer Service
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Knowledge and Expertise
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22 August 2026
They sold me a faulty mini. The first time I took her back they advised it was an air bubble so I picked her up , for the same problem to occur. I took her back a second time where one of the floor man tried to question what the problems was , luckily I had photos … honestly , o have since asked for an update twice with no response . $15k to be treated like garbage … never again. Do trust this company .
