Karo K
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Customer Service
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Finance and Insurance
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Trade-in Process
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05 June 2026
No comments provided
GOT MILK LIMITED
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Customer Service
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Knowledge and Expertise
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Trade-in Process
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04 June 2026
The team were very helpful and stayed late to make sure we were able to take our new vehicle home once payment came through. Chris was really helpful and so happy to help us. All enquiries and concerns were addressed quickly and I was very happy to drive my new car home
Clinton T
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Customer Service
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Knowledge and Expertise
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01 June 2026
Went the extra mile to get the vehicle to us.
Pamela H
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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30 May 2026
Quick painless and very accommodating. Best Dealership experience ever.friendly helpful staff.
Siobhian K
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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29 May 2026
I found my experience really great, awesome communication qiuck responses fantastic customer service ?? would definitely recommend to other friends and family
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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27 May 2026
Really good service. Friendly staff. Very efficient
Rachel V
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Customer Service
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Knowledge and Expertise
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26 May 2026
Not pushy, friendly, good communication. Efficient sales, worked quickly so we could drive away in our new car.
Linda L
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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25 May 2026
I found my experience with Chris Sawtell at Industry Motors, to be of the utmost topnotch service that I could have wished for. His friendliness and extremely capabilities of helping me with the trade and purchase of my new vehicle above and beyond.
Tiana S
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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24 May 2026
No comments provided
Genevieve S
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Customer Service
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Knowledge and Expertise
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23 May 2026
Got the car to us promptly via shipping, they were easy to deal with and had good communication.
Raj R
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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20 May 2026
Very well presented and informative , will recommend this to everyone I know
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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18 May 2026
No comments provided
Anonymous
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Customer Service
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Knowledge and Expertise
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Trade-in Process
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17 May 2026
Have had a few issues , but Chris and Anthony have sorted them, hearing me out . Both great to deal with.
Anonymous
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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15 May 2026
No comments provided
Ann H
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Customer Service
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Knowledge and Expertise
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Trade-in Process
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15 May 2026
We enquired about vehicle from out of town. Great communication. Travelled & visited dealership next day & were treated so well. Vehicle was as described. Trade in price agreed on before we arrived still stood, happy with our car. Paperwork done, coffee drunk. Test drive over, photos taken. Then we drove away with our " new car". Thanks staff !
Anonymous
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Customer Service
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Knowledge and Expertise
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15 May 2026
I can't rate them highly enough. Well worth travelling from Auckland to Hamilton and I would do it again in a heartbeat.
Excellent, excellent, excellent.
Raziel G
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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07 May 2026
Overall, I had a positive experience purchasing my 2020 Nissan Kicks from Industry Motors. The staff were knowledgeable, friendly, and professional throughout the process, and any mechanical issue I raised (the car seat not working properly) was fixed promptly when I brought the vehicle back.
The only disappointment for me was regarding the scratches on the car. I completely understand that the vehicle is second-hand and not brand new, so naturally I expected some wear and tear. However, before purchase, I was told the scratches would be fixed and that the car would look close to brand new when I picked it up. To be fair, when I collected the vehicle, the scratches did appear to be gone and the car looked great!
However, after less than a week and some heavy rain, many of the scratches reappeared. When I returned to the dealership, they explained that they could buff and polish the car again, but that the scratches would likely continue to reappear over time unless a Duraseal treatment was applied. They kindly offered the treatment to me at a discounted price of $695 and explained that it would provide a much longer-lasting result and significantly improve the appearance of the scratches.
While I appreciated the offer and explanation, it was still disappointing because I had already spent around $20,000 on the car and used up much of our savings in purchasing it, so I simply was not in a position to spend an additional $695 on the Duraseal treatment. I had also understood from the original discussion that the scratches had been properly repaired and that the improvement would be more permanent.
Aside from that issue, the team were polite and helpful, and the vehicle itself has been good so far and I am really enjoying it.
Anonymous
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Customer Service
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Knowledge and Expertise
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05 May 2026
These guys delivered what they said and were straight forward to deal with, and without any hard sell. Kudos is due - their website / vehicle sales info was accurate and the car was in top notch condition as promised - Recommended.
Stephen E
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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28 April 2026
I would recommend any of my friends to go in to this car yard.
Thank you to Chris for making this an enjoyable purchase
Talise R
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Customer Service
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Finance and Insurance
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Knowledge and Expertise
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Trade-in Process
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27 April 2026
No comments provided
