Assistant Service Manager

Assistant Service Manager

This is a unique opportunity to join a high-performing, customer-focused independent workshop where no two days are the same.

You will need to have a strong mechanical background to step into this pivotal Assistant Service Manager role. This position is not suited to someone without hands-on mechanical or technical workshop experience. A solid understanding of workshop operations is essential.

Working closely with the owner and manager, you will play a key role in ensuring the smooth, efficient day-to-day running of the business.

Your responsibilities will span customer service, workshop control, parts coordination, and technical support, with workshop leadership and technical credibility at the forefront.

Benefits

• Great work life balance with stable hours and a positive workplace culture
• Career growth pathway
• A package that rewards your skills and contribution, including vehicle and fuel card
• Work with a forward-thinking, customer-focused team that values you
• Exposure to all aspects of workshop operations across multiple automotive brands

Day to day responsibilities

• Deliver exceptional customer service and build trusted relationships with clients
• Oversee daily workshop control, ensuring jobs are scheduled and completed efficiently
• Support quoting, billing, and parts coordination to keep the operation running seamlessly
• Apply strong mechanical and technical knowledge to support technicians and diagnose issues where required
• Assist in team leadership, performance, and continuous improvement in a fast-paced workshop environment

About you

• A trade-qualified Automotive Mechanic/Auto Electrician or proven experience supporting technical teams
• Proven experience working in an independent automotive workshop is highly desirable
• Experience across multiple automotive brands
• Strong multitasking skills, with the ability to thrive in a high-performance environment
• Clear, confident communication skills with both customers and team members
• A drive to continuously learn and step up into leadership responsibilities

Our client is a forward-thinking, supportive, independent full-service workshop that values people as much as their customers.

If you are ready to be part of a business where you will be valued, supported, and given the opportunity to grow into management, we want to hear from you.

Apply now with an up to date CV and cover letter.

If you would like further information, please contact Matt at Muster on 09 394 7444.