Service Manager

We are seeking a highly organized and customer-focused Service Manager to lead the service operations within our car dealership. This role oversees the full repair process both pre-sale and post-sale. The Service Manager ensures efficient workflow, high-quality standards, and exceptional customer experience.

Key Responsibilities

Operational Management

• Develop operational procedures to ensure excellent service is provided.
• Oversee day-to-day service operations, including mechanical, electrical, panel, and paint repair units.
• Coordinate and schedule pre-sale reconditioning and post-sale service work to ensure timely delivery of vehicles.
• Monitor repair progress, ensuring all work meets dealership quality standards and manufacturer guidelines.
• Manage workshop capacity, job allocations, and technician productivity.
• Liaise with other departments within the company and with other workshops for jobs outsourced to ensure optimal workflow and maximise customer satisfaction.

Customer Service & Communication

• Act as the main point of contact for customers regarding repairs, service updates, and vehicle condition.
• Provide clear explanations of repair needs, timelines, and costs, ensuring transparency and trust.
• Handle escalations, resolve service issues, and maintain strong customer satisfaction scores.

Team Leadership

• Lead, motivate, and support technicians, service advisors, and workshop staff.
• Conduct performance reviews, coaching, and skills development to maintain high team capability.
• Foster a culture of safety, collaboration, and continuous improvement.
• Ensure excellent working relationship with contractors.

Quality & Compliance

• Ensure compliance with manufacturer standards, warranty policies, and industry regulations.
• Implement and maintain quality control processes across mechanical, electrical, and body repair divisions.
• Ensure maintenance of accurate service records, documentation, and reporting.

Financial & Performance Management

• Manage service department budgets, cost control, and profitability targets.
• Track key KPIs such as throughput, labour efficiency, CSI ratings, and rework levels.
• Collaborate with other departments to optimize workflow and revenue opportunities.

Qualifications & Experience

• Previous experience in automotive industry sales or service.
• Understanding of mechanical, electrical, and body repair processes.
• Proven ability to manage staff, schedules, and customer relationships in a high-volume environment.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of dealership management systems (DMS) is an advantage.
• At least diploma level business qualification or minimum 3 years industry specific work experience

Personal Attributes

• Attitude is everything! Be motivated, enthusiastic and drive the team.
• High attention to detail and commitment to quality.
• Ability to remain calm and decisive in a fast-paced environment.
• Leadership presence with a hands-on, team-first approach.

What We Offer

• Competitive hourly rate of $35–$45, depending on experience
• Minimum 30 hours per week, up to a maximum of 45 hours per week
• Supportive and collaborative work environment
• Career development and growth opportunities