Service Department Customer Service Advisor
Tasman Toyota
Listing Description
Description
Service Advisor – New Plymouth
Tasman Toyota is seeking a motivated and customer-focused Service Advisor to join our team in New Plymouth.
As the key contact between our customers and the dealership, you will play a vital role in ensuring exceptional service experiences, smooth repair processes, and the promotion of the Toyota brand.
Key Responsibilities * Meet and greet customers at their vehicles
- Handle workshop enquiries and service bookings
- Write repair orders and follow Kodawari procedures
- Keep customers updated on vehicle progress
- Organise courtesy vehicles
- Estimate costs and timeframes for agreed work
- Gain authorisation for additional work
- Monitor and follow up on job progress to meet deadlines
- Help grow new business within the service department
- Promote the dealership and Toyota brand
- Complete all internal, online, and classroom training
- Work closely with Parts and Sales departments
- Maintain a clean, professional appearance
- Carry out reasonable requests from the Service Manager
- 42.5 Hours per week between 7:30 am to 5:30 pm
Application details
Applications Close: 26/04/2026 Apply online for this role or contact Toyota NZ for more information.
Tasman Toyota
Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2021 celebrated 34 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.
We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.
