Banking Operations Manager

Applications Close: 08/02/2026

With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day!

Right now, we're on an exhilarating transformation journey, reimagining how we can deliver banking to better meet the evolving needs of our customers and the digital world we live in.

It's an exciting time, as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand.

If you're passionate about making an impact and being part of something meaningful, we'd love to hear from you. At SBS, we truly believe that when people achieve their financial goals, their whānau and communities flourish as a result.

To help us with this, we are searching for a Banking Operations Manager to lead our Banking Operations team, based in Invercargill on a fixed term basis.

This role provides centralised administrative support and subject matter expertise, in relation to the operational aspects of our banking products and Westpac operations and resolving process and procedural issues, recommending best practice.

What you'll be busy with:

• providing excellent customer service to our internal customers - the SBS Bank branch network, and members, through a centralised administrative support service
• liaising with solicitors to ensure there is an understanding and acceptance of SBS requirements
• actioning requests from external parties
• providing problem solving for some SBS Bank procedures and system related issues
• building collaborative working relationships with all customers and with your team members.
• responsibility for assigning tasks to the Banking Operations team members, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality.
• leading the Banking Operations team in seeking, investigating and researching opportunities to improve and enhance systems and procedures

What you'll bring:

• demonstrated experience in team leadership
• ability to motivate and coach team members
• substantial knowledge of administrative processes and procedures within the banking industry
• previous experience in a banking or financial environment
• competency with MS Word, and MS Excel
• excellent organisational skills and the ability to cope with urgent and sudden changes in workflow
• initiative, enthusiasm, attention to detail and ability to prioritise workloads
• be a team player and most importantly you will align with our Values: Own It, Do What's Right, One Team, We're with you

This role is full time, 37.5 hours a week, worked 8.30am to 5pm, Monday to Friday.

This role is fixed term for up to 14 months to cover a Parental Leave situation.

About Us:

We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.

As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.

We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues - we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.

So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home.

Apply today to join the Bank with Heart and become part of our SBS whānau