Collections Officer

• Take ownership of your own motor vehicle lending portfolio in arrears
• Phone-based role with clear targets and outcomes
• Tuesday to Saturday role with 2 days/week WFH flexibility (once trained)
• Take ownership of your own motor vehicle lending portfolio in arrears
• Phone-based role with clear targets and outcomes
• Tuesday to Saturday role with 2 days WFH flexibility (once trained)

ABOUT THE ROLE This organisation is a well-established financial services provider with a strong focus on customer outcomes. They have positive, supportive team environment and offer the opportunity for growth within. You will manage a portfolio of overdue accounts, working with customers to find practical repayment solutions while meeting performance and quality targets. This is a busy, phone-based role where clear communication and resilience are key.

KEY DUTIES

• Manage overdue accounts and reduce arrears, write-offs, and provisions
• Make outbound calls and handle inbound enquiries and shared team queues
• Negotiate sustainable repayment plans and support account rehabilitation
• Maintain accurate notes and stay on top of your portfolio
• Meet call, productivity, and quality targets
• Complete admin tasks in a timely and accurate manner
• Handle sensitive conversations with professionalism and empathy
• Work collaboratively within a close-knit team environment
• Follow company policies and relevant NZ financial services legislation

SKILLS & EXPERIENCE

• 2+ years of experience in collections experience
• Experience supporting customers in financial difficulty
• Strong communication and negotiation skills with a clear phone manner
• Able to work in a fast-paced, high-volume environment
• Good attention to detail and time management
• Knowledge of CCCFA and hardship processes is advantageous
• Reliable, motivated, and a team player

BENEFITS

• Hybrid role with 2 days/week WFH (once trained)
• Supportive team environment and positive culture
• Ongoing training and development and growth opportunities
• Permanent, stable role
• Tuesday to Saturday schedule (Initial training Monday to Friday but then will move to Tuesday - Saturday)

If this sounds like you then click APPLY NOW!

Geena Wesseling Senior Recruitment Consultant