Customer and Product Support Representative
Madison
Listing Description
Description
Location: North Shore, Auckland Hours: 34 hours/week during school terms (minimal hours during holidays) Type: Office-based. Must be able to work between 8am -4pm Monday – Friday
Simplifying School Life – One Interaction at a Time Our client Kindo makes school life easier for families and staff through our trusted platforms – Kindo and ezlunch. From payments and permissions to fundraising and lunch orders, they help over 500 schools and 200,000 caregivers stay organised and connected. They are growing fast and looking for a friendly, proactive team member to join our Customer & Product Support Team.
What You’ll Be Doing
- Supporting School Administrators, PTFA groups, and families with their queries
- Helping users get the most out of our platform
- Managing a portfolio of schools and building strong relationships
- Troubleshooting issues and providing clear, helpful guidance
- Collaborating with internal teams to improve customer experience
What You’ll Bring
- Confidence using multiple systems and learning new platforms quickly
- Comfort working with data to spot trends and support needs
- Strong written and verbal communication skills
- Proven experience in phone-based customer service
- A proactive approach to customer care and account support
- Great attention to detail and time management
- Ability to stay calm and focused under pressure
- A positive, can-do attitude – we’re one team working toward a shared goal
Why You’ll Love Working Here
- Your work matters – every interaction helps someone
- Family-friendly flexibility – school pickups, flexible hours, and occasional WFH
- Supportive culture – we back each other up and share knowledge
- Customers love us – and they’ll love the support you provide
Ready to Apply? Send us your CV telling us why this role excites you.
Please apply only if you:
- Have the right to work in NZ fulltime
- Are Auckland-based and able to travel to our North Shore office on a daily basis
If this sounds like you then please apply with your CV Ref: 144086
Application details
Madison
Madison Recruitment was founded in 1998 to do business differently in the recruitment industry.
Our underlying premise was simply, “to be good to do business with”. Employers needed a local provider who could customise a solution that would meet their needs, who could deliver with pace and do so with personality.
More than 25 years on, and we have grown to over 50 staff across six key locations. We are part of the Accordant Group – the largest recruitment company in the country and the only recruiter listed on the NZX. Our vision of “delivering the right people with care, energy and innovation” has built an award-winning company. One we’re very proud of. We would be delighted to have the opportunity to show you why we believe we’re good to do business with.
