Customer Service Representatives
Madison
Listing Description
Description
Customer Service Representative
Palmerston North | Government Organisation | Jan 2026 - July 2026 | Minimum 25 Hours guaranteed | Mon–Sun rostered hours | | $28.95 per hour +8% holiday pay (an overnight premium for applicable shifts) Are you a people person who thrives in busy environments and loves solving problems? This is a fantastic opportunity to join a high-performing team where no two days are the same.
Our government client in Palmerston North is on the lookout for confident and capable Customer Service Representatives to join their inbound contact centre team. This is a long-term temporary role from January 2026 - July 2026 with strong potential to extend or develop into something permanent.
Whether you've worked in a call centre, hospitality, retail or reception and if you're calm under pressure, great at talking to people, and love delivering excellent service, we want to hear from you!
The Details:
- Contract: January 2026 - July 2026 (with view to extend!)
- Hours: Minimum 25 hours per week guaranteed.
- Roster: Monday–Sunday, 24-hour coverage. Full flexibility preferred, but we can consider fixed availability (which includes at least one weekend day).
- Training: Attendance is required for 3 weeks during day hours.
Key Responsibilities:
- Answering inbound phone calls from the public
- Providing accurate information and resolving queries where possible
- Logging information into internal systems
- Managing customer interactions with professionalism and care
- Navigating multiple systems and processes in a fast-paced environment
- Escalating more complex issues to the appropriate teams
What You’ll Bring:
- Clear and confident communication skills – both written and verbal
- Previous customer service experience (call centre, hospitality, retail or similar)
- A calm and empathetic approach, even under pressure
- Tech-savvy and quick to pick up new systems
- Strong attention to detail and the ability to multitask
- Flexibility to work across a 7-day roster
- A positive, reliable and team-focused attitude
Why You’ll Love It: ? Gain valuable experience in the public sector ? Long-term stability with opportunities to grow ? Supportive training, coaching, and mentorship ? Work that’s meaningful and community-focused ? Great team culture and a fast-paced environment where your days fly by
If you have the skills listed above and are interested in progressing further with your application, click ‘APPLY NOW’.
Application details
Madison
Madison Recruitment was founded in 1998 to do business differently in the recruitment industry.
Our underlying premise was simply, “to be good to do business with”. Employers needed a local provider who could customise a solution that would meet their needs, who could deliver with pace and do so with personality.
More than 25 years on, and we have grown to over 50 staff across six key locations. We are part of the Accordant Group – the largest recruitment company in the country and the only recruiter listed on the NZX. Our vision of “delivering the right people with care, energy and innovation” has built an award-winning company. One we’re very proud of. We would be delighted to have the opportunity to show you why we believe we’re good to do business with.
