Service Centre Representative

About the Role | Mō te Tūranga

This is a fantastic opportunity for a talented all-rounder to join our Canon team that supports our premier client, ONE New Zealand. Based on our client’s corporate premises in central Auckland, we are seeking a Service champion for our Service Delivery role. This role is key to supporting the functions of our services across Front and Back of House, including mailroom and admin.

Main duties include:

• Provide outstanding customer service to internal and external stakeholders
• Managing the inwards and outwards deliveries processes daily
• General administrative duties such as preparing monthly reporting etc
• Supporting the wider team with adhoc building requests such as security access etc
• Managing the service centre’s email account
• Managing the stock levels of office consumables such as stationery, kitchen consumables
• Some moderate to heavy lifting may be involved
• Adhering to both Canon’s and One New Zealand’s Health & Safety Standards
• Any other activity that may be requested by One New Zealand or Canon from time to time

About You | Mōu

To be successful in this role, you’ll be a reliable team player with a "can-do" attitude and possess excellent attention to detail. We are looking for someone who is passionate about providing an exceptional level of customer service, can work on your own initiative and willing to help others where needed. Other key attributes include:

• Proven experience in a customer service environment
• Excellent level of personal presentation
• Able to lift medium to heavy objects
• Highly reliable
• A positive attitude and a flexible, adaptable nature
• Excellent communication skills, both written and verbal
• Strong multitasking and organisational skills
• Adaptable to change with a focus on continuous improvement
• Working knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook)

What’s in it for you | He Aha kei roto mōu

We believe in empowering our team members to reach their full potential. Here's what you can expect:

• Training and development opportunities to help you bring your goals to life.
• Performance Recognition in the form of quarterly and annual awards programs for high performers.
• Bonus Leave, including Birthday leave, Canon Day, an extra day of leave during the Christmas holidays, Kyosei * * Day, or volunteer leave to take a paid day off to do good in your community.
• Milestone recognition on your work anniversaries includes carbon credits, merchandise, or retirement fund rewards. *Discounted Canon products, offered at a significant saving.
• An employee referral scheme rewarding you for recommending great people to the business.

About Us | Mō Mātou

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

As an equal-opportunity employer focused on strengthening our inclusive culture, all applicants will be considered. We welcome applications from people of all ages and cultures, including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation, and gender identities.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.