Customer Service Specialist

Masterton District Council is committed to creating an inclusive and equitable workplace; one that embraces the strength diversity brings, and that is truly reflective of the many communities we serve. Through our work, we aim to give genuine and meaningful effect to Te Tiriti o Waitangi and to become a better Te Tiriti partner.

We encourage applications regardless of race, religion, gender identity or expression, sexual orientation, age, or disability.

We strive to be a place where our people can thrive and feel empowered - as part of their team and as individuals - because we believe our organisation should be one where everyone feels supported and included in their role.

Check out our website: https://www.mstn.govt.nz/council/work-for-us/working-at-council

He angitūtanga | The opportunity: We are looking for two Customer Service Specialists to join our Customer Service team. Both roles are permanent positions, with one being a full time role (40 hours per week, Monday to Friday) and the other a part time role (20 hours per week, Monday to Thursday, 9am–2pm). To be successful in these roles, you’ll need to be:

• A confident and a customer focused professional who enjoys helping people and takes pride in delivering high quality service.
• You’ll need to bring strong communication skills, a calm and solutions focused approach.
• Have the ability to work effectively in a busy environment where enquiries can be varied and fast paced. If you’re someone who thrives on building positive relationships and wants to make a real difference for the Masterton community, we’d love to hear from you.

Further information about this role and about Council can be found by downloading the position description from our website or by contacting Clare Williams, Customer Services Manager on 06 370 6300.

He kōrero mōu | About you:

• Previous experience in a customer facing role.
• Previous administration experience.
• Computer literacy including good working knowledge of Microsoft Office applications.
• Ability to learn and master other digital systems and applications.
• Ability to proactively solve problems, negotiate successfully and to ensure a seamless experience for the customer.
• High ability to work quickly and accurately when under pressure and to manage customer expectations.
• Commitment to continuous improvement.
• Genuine commitment to maintain high levels of customer service under all conditions and to deliver within timeframes and constraints.
• Excellent interpersonal skills with the ability to effectively communicate both verbally and in writing to a wide range of people.

Ngā āhuatanga kei a mātou | What we offer: At MDC we look after our people. Benefits for Council staff include:

• Five weeks’ Annual Leave 
• Subsidised medical insurance for you and your family 
• Fifteen days Sick Leave, plus an additional five days’ Domestic Leave 
• Annual Wellbeing Allowance 
• Great Parental Leave conditions  
• Flexible working options 
• Developmental opportunities 
• An active social club.

By joining MDC, you'll not only enjoy these benefits but also make a positive contribution to our amazing community!

Applying: If you're enthusiastic about these opportunities and bring the necessary skills and experience, we encourage you to apply. Please specify in your application whether you are applying for the full time or part time position. Submit your CV, Cover Letter, and completed employment application form (available from our website) to peopleandcapability@mstn.govt.nz by 5:00pm on Friday, 20 March 2026.