Service Delivery Manager

Northpower is seeking a Service Delivery Manager to oversee the safe, efficient, and customer-focused operation of our Matamata depot. This is a key role where you will manage people, projects, and processes to deliver exceptional outcomes for our clients and the business.

Key Responsibilities:

-Lead daily depot operations, including people management, fleet coordination, logistics, health & safety, and customer service.

-Manage delivery of maintenance, faults, defects, customer, and capital works in line with contractual and customer requirements.

-Drive performance delivery, including financial management, budget forecasting, and achievement of KPIs.

-Champion safety and quality culture through audits, inspections, incident investigations, and mentoring.

-Grow and develop the business by identifying opportunities, building strong customer relationships, and improving operational processes.

-Provide clear leadership, coaching, and performance feedback to your team.

-Ensure projects, designs, and work packs are delivered on time, within budget, and to the highest standards.

About You:

-Electrical Practicing Licence, Diploma or Degree in Electrical Engineering (or equivalent).

-Management qualification (Level 4 or equivalent) preferred.

-Minimum 5 years' experience managing multi-disciplinary teams.

-Strong performance management and coaching skills.

-Knowledge and experience in HV distribution and design, pricing, and job management.

-Excellent communication, decision-making, and stakeholder management skills.

-Commercially minded with experience managing budgets and financial performance.

About us:

Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers.We're one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. With over 1,400 staff working across 14 locations, we've built a reputation for excellence, innovation, and delivering commercially viable solutions for electrical and telecommunication design, construction, and maintenance.

Apply Now:

Our people are our energy source, and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. This is your opportunity to step into a project management role where you can make a real impact. You'll contribute to a culture that values safety, accountability, and continuous improvement. Apply via #REQ1952 New Zealand work rights are required for the role. Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.