Operations -International Customer Service Manager

Company: Oasis Imports and Exports NZ Limited Location: Auckland, New Zealand Pay: $33-$38 Full time permanent role at least 30 hrs a week

Operations & International Customer Service Manager We are an Auckland-based international trading company specialising in sourcing, and exporting recyclable materials and scrap commodities to overseas markets. With a growing global client base and expanding operations, we are seeking a highly skilled Manager to manage customer service delivery, export coordination and operational performance across international markets. The role manages multi-regional customer coordination, manage offshore buying agents communication, manages service performance standards, and ensures efficient end-to-end operational and service delivery across international markets maintaining international client relationships. Key Responsibilities *⁠ ⁠Manage customer service operations and coordinate business activities across international markets. *⁠ ⁠Organise and manage the full customer order process from enquiry through to delivery. *⁠ ⁠Manage communication and maintain relationships with overseas clients across different time zones. *⁠ ⁠Supervise operations team and ensure service performance standards are met. *⁠ ⁠Ability to implement, use CRM and business systems to track customer interactions, orders and service performance. *⁠ ⁠Monitor and manage operational data and implement improvements to enhance service efficiency. *⁠ ⁠Maintain strong relationships with international clients and stakeholders. *⁠ ⁠Manage customer enquiries, complaints and service escalations. *⁠ ⁠Coordinate operational planning, workflow and resource allocation and train any new team member *⁠ ⁠Design and Improve operational systems and processes to increase efficiency. *⁠ ⁠Ensure compliance with company policies and international trading requirements. Skills and Requirements: *⁠ ⁠Relevant Bachelor’s qualification in business/management *⁠ ⁠Having managerial experience is highly preferred but not mandatory *⁠ ⁠Experience managing multi-region or overseas customer relationships. *⁠ ⁠Demonstrated leadership and decision-making capability. *⁠ ⁠Strong organisational, communication and stakeholder management skills. *⁠ ⁠Experience with CRM or business management systems is an advantage. *⁠ ⁠This role requires flexibility to communicate with overseas clients across different time zones and able to work during weekends and NZ public holidays when required, speaking multi-language is an added advantage.

Please apply today if this sound like you!