Clinical Administration Assistant

Kaikōkiri – Clinical Administration Assistant

0.8 FTE | 6-month fixed-term Whaiora – Kaupapa Māori Medical Centre, Wairarapa

Ko wai mātou | About us

Whaiora is a kaupapa Māori health and social service provider delivering whānau-centred care to the Wairarapa community. Grounded in mātauranga Māori, Te Tiriti o Waitangi and hauora models of wellbeing, our Very Low Cost Access Medical Centre provides culturally safe, accessible primary health care for our community. We are committed to Māori health equity, whānau voice, and creating an environment where tikanga, relationships and manaakitanga sit alongside clinical excellence.

Tēnei tūranga | About the role

We are seeking a Kaikōkiri – Clinical Administration Assistant to support our GPs, Nurse Practitioners and wider clinical team. This role is pivotal to the smooth operation of our kaupapa Māori medical centre and to ensuring whānau receive timely, respectful and well-coordinated care. You will work closely with clinicians to manage clinical administration, patient communication, correspondence, recalls and follow-ups, while upholding high standards of confidentiality, cultural safety and professionalism. This is a role for someone who understands that administration in a kaupapa Māori setting is not just about systems, but about people, relationships and trust.

Ngā haepapa matua | Key responsibilities

• Provide high-quality clinical administration support to GPs and NPs
• Manage clinical inboxes, results, recalls, referrals and follow-up actions
• Communicate clearly and compassionately with patients and whānau
• Support efficient clinical workflows and identify opportunities for improvement
• Maintain accurate clinical documentation and data entry
• Uphold Whaiora policies, patient privacy, and health and safety requirements
• Work collaboratively with nurses, HCAs and the wider practice team

Ngā pūkenga me ngā āhuatanga | Skills and attributes for success

You will thrive in this role if you bring:

• An understanding of, or strong commitment to, kaupapa Māori values and whānau-centred care
• Respect for tikanga Māori and the ability to work effectively with Māori communities
• Experience in a health, clinical or patient-focused environment (primary care preferred)
• Strong organisational skills and the ability to manage competing priorities
• Excellent written and verbal communication skills
• A calm, solutions-focused approach, even under pressure
• High levels of discretion, integrity and professionalism
• Confidence using patient management systems and Microsoft Office
• A willingness to learn, reflect and grow in cultural safety and practice

Medical knowledge or a health-related qualification (including those awaiting registration) is essential.

He aha te mea nui | What we offer

• Meaningful work supporting Māori health and wellbeing
• A supportive, values-driven team environment
• Opportunities to strengthen cultural capability and professional skills
• The chance to contribute to equitable health outcomes for our community

If you are organised, people-focused, and motivated to work in a kaupapa Māori medical centre where relationships matter, we would love to hear from you.

Please note: This role requires safety checking through the Police Vetting System under the Vulnerable Children Act 2014.

If you would like to apply, visit http://www.whaiora.nz/vacancies and follow the application process Applications close Friday 16th January 2026