Service Coordinator

THE ROLE

Rescare is seeking a motivated and compassionate Service Coordinator to join our growing team in the Wellington/Lower Hutt region. Reporting to the Senior Manager, the Service Coordinator plays a pivotal role in the day-to-day operational management of our disability support services. You will oversee a team of support workers, coordinate individualised support plans, liaise with funded agencies, whānau, and health professionals, and ensure service delivery meets regulatory and quality standards. This is a hands-on leadership role requiring both strategic thinking and genuine care for the people we support.

KEY RESPONSIBILITIES

• Coordinate day-to-day service delivery across caseloads
• Lead, supervise, and mentor a team of Support Workers
• Develop, review, and implement individual support and care plans
• Manage staff rostering, leave, and scheduling to ensure continuity of care
• Liaise with Whaikaha, ACC, MoH, and other funding bodies
• Maintain accurate documentation aligned with NZS 8134:2021
• Support incident reporting, risk management, and quality improvement
• Build and maintain positive relationships with the people we support and their whānau
• Participate in audits, reviews, and compliance activities
• Assist with recruitment, onboarding, and training of support staff
• Champion the organisation’s values and person-centred practice
• Contribute to policy development and continuous service improvement

ABOUT YOU — ESSENTIAL

• Minimum 3 years’ experience in the New Zealand disability support sector
• Demonstrated staff supervision or team leadership experience
• Knowledge of Ngā Paerewa NZS 8134:2021 and relevant NZ legislation and Familiarity with Enabling Good Lives (EGL) principles and person-centred practice
• Proven ability to manage support plans, documentation, and compliance
• Sound understanding of funded disability services (ACC, MSD)
• Excellent communication and interpersonal skills
• Current full New Zealand driver’s licence
• Eligible to work in New Zealand

DESIRABLE ATTRIBUTES

• NZ Level 4+ qualification in Health & Wellbeing or Social Services
• Experience with positive behaviour support (PBS) or complex needs
• Familiarity with residential support settings
• Experience with rostering systems and digital care documentation
• Understanding of tikanga Māori and culturally responsive practice
• Current First Aid certificate (or willingness to obtain)

WHAT WE OFFER

⏰ Flexible Hours 30 hours per week across agreed days 💼 Meaningful Work 🤝 Supportive Team 📈 Growth 🌿 Work-Life Balance