Hospitality Experience Manager | Auckland CBD

Premium Client Site | ANZ Corporate Office

Be part of a world‑class hospitality team delivering exceptional guest experiences

- Monday to Friday rostering, generally through business hours

- Lead, inspire and grow a high‑performing team delivering bespoke events and service daily

• Competitive salary, career pathways, and outstanding employee benefits

He angitūtanga | The Opportunity We're looking for a confident and service-driven Hospitality Experience Manager to join our team at a high-end corporate site in Auckland CBD. You'll be leading a team that delivers exceptional guest services, concierge support, and event coordination. This is a hands-on leadership role where your hospitality expertise and people-first approach will shine to deliver ****Manaakitanga daily. Ko ō kawenga | Your Responsibilities

Lead and coach the guest experience team, ensuring service excellence across all touchpoints.

- Build strong, long-term client relationships and act as the primary point of contact on site

- Deliver transformational customer service, creating "surprise and delight" moments for guests.

- Plan, manage, and deliver a varied calendar of events, working closely with internal stakeholders

• Manage rostering, training, and performance development across multiple service streams.
• Oversee front desk operations, food and beverage presentation, and event logistics.
• Maintain site cleanliness, safety standards, and compliance with food safety protocols.

He kōrero mōu | About You

Proven experience in a similar hospitality leadership role, ideally in a 4- or 5-star environment.

- Extensive experience managing and delivering events of varying scale and complexity

• Strong communication and interpersonal skills with a warm, professional presence.
• Intermediate proficiency in Microsoft applications and familiarity with AIMs systems.
• Holds or willing to obtain a General Manager's Certificate (Liquor Service).
• A positive, can-do attitude that thrives under pressure
• Excellent stakeholder and client relationship management skills

Ngā painga | What's in it for you

• Training & Development: Online learning, NZQA qualifications, and apprenticeships.
• Career Progression: Formal career paths within Compass Group.
• Recognition: Star Awards, Service Awards, and performance bonuses.
• Health & Safety: A strong focus on your wellbeing.
• Discounts: Health insurance, gym memberships, optometry, and more.

Mō mātou | About Us

• We are New Zealand's leading and largest provider of food and support services across multiple industries.
• These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
• We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

Successful candidates will be able to satisfactorily pass a police clearance. Applicants for this position should have NZ residency or a valid NZ work visa. Recruitment for this role will actively commence from the date of advertising.  The closing date is reliant on the appointment of the successful applicant. Ready to lead with excellence! Click 'Apply Now' or contact our recruitment team at recruitment@compass-group.co.nz Creating meaningful and lasting connections with every experience.