Community Manager (remote)

At Thompson Spencer, we create meaningful connections between brands and their audiences through best-in-class social and community engagement. This role plays an important part in delivering those connections, helping turn everyday interactions into positive customer experiences that build trust, loyalty, and advocacy.

As a Community Manager, you’ll support the day-to-day management of customer interactions across a portfolio of client social channels. You’ll respond to enquiries, provide timely and empathetic support, and help ensure every interaction feels on-brand, helpful, and human.

You’ll also contribute to reporting and insights by identifying recurring themes, sentiment shifts, and customer feedback that help inform ongoing optimisation.

This is a fast-paced, hands-on role where you’ll manage multiple conversations at once, stay calm under pressure, and work closely with internal teams to ensure every response is consistent, high quality, and aligned to client expectations.

Weekly rostered hours

• Friday: 4pm – 9pm
• Sunday: 4pm – 9pm

What You’ll Bring

• 2+ years’ experience in social media, community management, or customer service
• Confidence managing customer enquiries across social platforms
• Strong organisational skills and the ability to prioritise effectively in a fast-paced environment
• Excellent time management and ability to meet response time expectations while maintaining quality
• Exceptional written communication skills and confidence adapting tone of voice across brands
• Strong people instincts with the ability to handle sensitive interactions with empathy and professionalism, paired with the confidence to problem-solve and find the right answers quickly
• Experience using social management platforms such as Sprout Social, Hootsuite, or similar
• Strong collaboration skills and confidence working with internal teams
• A proactive, adaptable, and solutions-focused mindset

Bonus Points If You Bring

• Experience supporting community management during high-volume campaign periods
• Understanding of customer pain points and service-led communication
• Exposure to reporting, sentiment tracking, or community insights

Note:You will be working remotely, so a personal computer or laptop with a stable internet connection is required.