Shift Leader

Twenty Seven Steps is a much-loved Christchurch restaurant known for thoughtful food, genuine hospitality, and an exceptional wine list. We are currently seeking an experienced Shift Leader to join our front-of-house team on a full-time evening basis.

This is a hands-on leadership role suited to someone who thrives on the floor, enjoys mentoring others, and takes pride in creating warm, seamless guest experiences. There is the potential for a full management role moving forward if this is something you are interested in.

Key Responsibilities:

• Running the restaurant floor during evening service (a fast & busy service!)
• Coordinating staff and service flow to ensure smooth, efficient operations
• Managing reservations and identifying gaps for walk-ins to maximise service without compromising guest experience
• Providing knowledgeable and engaging wine service, including recommendations and upselling
• Leading by example with exceptional customer service and professionalism
• Handling customer enquiries and resolving issues calmly and effectively
• Supporting training and supervision of front-of-house staff
• Ensuring compliance with health, safety, and host responsibility requirements

Skills and Experience Required

• Minimum 2–3 years’ experience in a senior front-of-house or shift leadership role in a quality hospitality environment
• Strong wine knowledge and confidence discussing wine with guests
• Current LCQ and Manager’s Certificate (or ability to obtain within a reasonable timeframe)
• Excellent communication and leadership skills
• A warm, professional personality with a genuine love of hospitality
• Ability to remain calm and organised in a fast-paced service environment

Hours and Employment Details

• Full-time role, minimum 30 hours per week
• Evening shifts, including weekends
• Permanent position based in Christchurch, New Zealand

Salary

NZD $28.00 – $35.00 per hour, depending on experience and qualifications Good tips for NZ! Meal provided and good staff discounts

Why Join Us?

We’re more than just a restaurant & wine bar, we’re a team. At Twenty Seven Steps / Downstairs, we support our people with hands-on training, ongoing development, and a workplace built on respect and teamwork. We care deeply about our industry and guest experience. We look after our humans and would never ask you to do something we wouldn't do ourselves. If you have a genuine passion for hospitality, love working with people, understand consistency & warmth is key and want to be part of a positive Ōtautahi hospitality crew, we’d love to meet you.

Please ensure you include a cover letter addressing why you want to join our whānau mahi & a bit about you, your 'hiring manager' is Emma and your CV with your experience, job history & skills & contactable references in your application. Whilst we are accredited, we are not looking to sponsor for this role currently.