Experienced Duty Manager

We’re looking for an experienced and capable Duty Manager to join our hospitality leadership team. With over 10,500 members, The Papanui is a busy, dynamic environment, and this role suits someone confident leading bar and gaming operations while ensuring compliance, great service, and smooth day-to-day running of the club. This is a hands-on, customer-facing role where you’ll be leading from the floor, supporting staff, and setting the tone for an enjoyable experience for both customers and the team.

What you’ll be doing:

• Taking overall responsibility for the club during your shift
• Supervising bar and gaming operations to ensure high service standards
• Leading, supporting, and directing staff in a fast-paced and multi challenging environment
• Ensuring compliance with the Sale and Supply of Alcohol Act and host responsibility requirements
• Overseeing gaming operations and harm minimisation procedures
• Handling cash, EFTPOS, and end-of-shift reconciliations
• Managing customer queries and resolving issues confidently and professionally
• Opening and closing the venue as required
• Maintaining a safe, clean, and welcoming environment for members and guests

What we’re looking for:

• Current Duty Manager’s Certificate
• Current Gaming Harm Minimisation Certificate
• Proven experience in bar and gaming environments
• Able-bodied and comfortable working in a physically, busy, hands-on role
• Enthusiastic about the service industry with a genuine passion for hospitality
• Confident in delivering an enjoyable overall experience for both customers and staff
• Strong leadership, communication, and decision-making skills
• Flexibility to work evenings, weekends, and public holidays

What we offer:

• Supportive leadership team
• Free staff meal while on shift
• Club-wide perks including gym access
• Variety across bar, gaming, and operational leadership
• Opportunity to grow within a well-established club environment

If you’re a motivated Duty Manager who enjoys leading from the front and thrives in a high-volume hospitality setting, we’d love to hear from you.

You must be eligible to work in NZ to apply. Applicants for this position should have NZ residency or a valid NZ work visa. Only eligable experienced applicants will be contacted.