General Manager

The roleAt Oceania, making the difference is what drives us every day. We’re looking for an experienced and values-ledGeneral Managerto lead our Palm Grove community in Christchurch providing strategic, operational, and financial leadership. As General Manager, you’ll take full ownership of the site’s performance, culture, and future success. You’ll lead a multidisciplinary leadership team, champion exceptional, person-centred care, and ensure the village or care centre is a safe, welcoming, and thriving community for residents, families, and staff alike.

This is a pivotal leadership role where your ability to balance care quality, compliance, commercial outcomes, and people leadership will truly make a difference.

What You’ll Be Doing

• Providing end-to-end leadership of the site, with accountability for clinical, operational, and financial performance
• Driving occupancy, revenue, and sustainable profitability through effective planning and strong stakeholder relationships
• Developing and delivering site business plans aligned to Oceania’s strategic goals
• Leading, coaching, and mentoring department heads and teams to foster a high-performance, inclusive culture
• Ensuring the delivery of high-quality, person-centred care that promotes dignity, independence, and wellbeing
• Maintaining compliance with all regulatory, clinical, health and safety, and contractual requirements
• Building trusted relationships with residents, families/whānau, iwi, referral agencies, and community partners
• Championing innovation and continuous improvement in service delivery and customer experience
• Creating a workplace where people feel supported, proud of what they deliver, and connected to a shared purpose What You’ll Bring
• Proven leadership experience at a senior management level within aged care, healthcare, hospitality, or a complex service environment
• Strong financial acumen, including experience managing budgets, P&Ls, and performance targets
• Demonstrated success leading and developing diverse, multidisciplinary teams
• A customer-focused mindset with a passion for delivering outstanding resident and family experiences
• Confidence balancing commercial outcomes with care quality, compliance, and safety
• Excellent communication and relationship-building skills across all levels
• A proactive, resilient leadership style with a commitment to continuous improvement
• A relevant tertiary qualification (e.g. business management, nursing, allied health, or equivalent)
• Eligibility to work in New Zealand Why join Oceania?At Oceania, we’re reimagining retirement and aged care living in New Zealand. As the owner and operator of over 30 villages nationwide, we create homes and communities where people feel safe, valued, and connected. Our people are united by a shared purpose:making the difference in every task, every challenge, every day. We work as one team, look out for each other, and take pride in delivering care and services that truly matter.
• We’re one team
• We’re finding better ways
• We’re committed to care
• We’re proud to deliver Guided by our values, you’ll be supported to grow and succeed in a positive, inclusive environment. We offer competitive remuneration, wellbeing support services, ongoing learning and development, and the opportunity to build a meaningful, long-term leadership career. If you’re a passionate, capable leader who wants their work to have real impact, we’d love to hear from you.
• Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**