Sushi Shop Manager

Sushi Shop Manager

The Shop Manager is responsible for leading daily operations and delivering strong performance across customer experience, operations, compliance, and team leadership.

Customer Experience

• Deliver friendly, professional customer service
• Monitor and manage customer feedback and complaints
• Maintain a clean, organised, and welcoming shop environment
• Support strong Google ratings and customer satisfaction

Operations

• Oversee daily shop operations (kitchen and front-of-house)
• Ensure food quality, freshness, presentation, and consistency
• Support and supervise sushi and hot food preparation
• Manage stock, ordering, and daily setup/pack-down
• Maintain speed and efficiency while upholding standards
• Drive shop sales growth and manage operations cost
• Making Sushi

Compliance & Food Safety

• Ensure adherence to food safety and hygiene standards
• Maintain compliance with council food audits
• Enforce company policies and operational standards

People & Leadership

• Lead, train, and develop team members
• Lead by example and communicate effectively
• Resolve issues efficiently and proactively
• Attend and contribute to leadership meetings

Perform other reasonable tasks to support business operations.

How to apply PS: we’re not accepting applications via any other channel; please apply via Trade Me only. Applicants must currently have the legal right to work in New Zealand.