Motel Manager

About the Role As Motel Manager, you will be responsible for the overall day-to-day management of the motel, ensuring excellent customer service, efficient operations, and high standards across all areas of the business.

Hours: 40 hours per week (minimum 30 hours guaranteed) Pay Rate: $30.00 – $40.00 per hour (depending on experience) Positions Available: 1

Key Responsibilities As a Motel Manager your duties will include, but are not limited to:

• Coordinating and overseeing reception and reservations
• Supervising staff to ensure high-quality customer service
• Managing room service requests and directing housekeeping staff, including quality checks
• Overseeing motel security and supervising security arrangements
• Ensuring cleanliness and a high standard of general appearance throughout the property
• Coordinating building repairs and maintenance, including lighting, power, heating, air conditioning, flooring, furniture, plumbing, gardening, and window cleaning
• Monitoring customer satisfaction through emails and online booking platforms
• Handling customer complaints and concerns escalated beyond staff level
• Ensuring tourism brochures are readily available to guests
• Providing travel information and assisting with tour and transport arrangements when requested
• Collecting and processing advance payments and recording income
• Reviewing sales, activity, and performance reports to assess productivity and achieve business goals
• Determining room rates and pricing for services offered
• Overseeing purchasing activities
• Interviewing, hiring, training, supervising, and managing staff
• Assigning tasks and ensuring work is completed to a high standard
• Ensuring compliance with government health, occupational safety, and licensing regulations
• Performing other reasonable duties as required by the employer

About You: To be successful in this role, you will have:

• An NZQF Level 4 or higher qualification in business, management, or hospitality OR at least two years of relevant work experience
• Strong business management and administrative skills
• Excellent customer service, communication, negotiation, interpersonal, and marketing skills
• A team-oriented approach with the ability to work flexibly, including weekends and overtime when required
• A high standard of work ethic and a positive, can-do attitude
• The ability to work independently and responsibly
• A clean police record

Eligibility

• Applicants must be willing to work in Pahia/Northland on a long-term basis
• Preference will be given to applicants with NZ citizenship or residency and relevant experience and/or qualifications
• Applicants who are not NZ citizens or residents must hold an appropriate work visa

How to Apply: If you meet the above requirements and are looking for a long-term opportunity in a dynamic hospitality environment, we encourage you to apply with your CV to Email - Raj@ktcgroupltd.com