Duty Manager

Duty Manager – Pizza Hut

Locations: Bell Block (2 positions), New Plymouth (1 position) Employment Type: Permanent Hours: Minimum 30 hours per week Roster: Rotating roster including weekends and late evenings Pay Rate: $25.00 – $35.00 per hour (depending on experience)

Position Overview

We are seeking three dedicated and motivated hospitality professionals to join our team as Duty Managers. This role is key to ensuring smooth daily restaurant operations, delivering exceptional customer service, and supporting the achievement of business goals.

Key Responsibilities

As a Duty Manager, you will be responsible for:

Overseeing day-to-day restaurant operations, including staff management, customer service, stock control, ordering, inventory management, and service standards

Determining appropriate product mix, stock levels, and service quality to meet customer demand and business objectives

Formulating and implementing purchasing, pricing, and marketing policies in line with company guidelines

Contributing to and supporting marketing and promotional initiatives, including promoting and advertising the restaurant’s goods and services to drive sales growth

Selling products and services to customers and providing advice on menu items and promotions to enhance the customer experience

Ensuring compliance with company policies, food safety requirements, and occupational health and safety regulations

Maintaining audit readiness by leading by example and upholding high standards of cleanliness, product quality, and customer satisfaction

Collaborating with kitchen and front-of-house teams to ensure efficient operations and accurate order preparation

Strategizing, coordinating, and managing store deliveries in a timely, effective, and efficient manner

Monitoring and controlling inventory levels, maintaining accurate records of stock levels and financial transactions

Undertaking budgeting tasks and assisting with cost control to support financial performance

Performing administrative duties such as staff scheduling, payroll processing, reporting, and record keeping

Selecting, training, mentoring, and supervising staff members to foster a positive, productive, and collaborative work environment

Handling customer inquiries, concerns, and complaints professionally and resolving issues promptly

Job Requirements

To be successful in this role, you must have:

Eligibility to work in New Zealand (must be clearly stated in your CV or cover letter)

Experience and competency across all restaurant stations

Strong leadership skills with the ability to motivate, train, and supervise team members

Excellent customer service skills and a results-driven mindset

Strong verbal and written communication skills

Good organisational and time-management abilities with strong attention to detail

Effective problem-solving skills and the ability to make decisions under pressure

Sound understanding of basic financial, budgeting, and inventory management concepts

Proficiency in computer systems, including Microsoft Office

Flexibility to work evenings, weekends, and public holidays

Previous Pizza Hut experience (advantageous but not essential)

Food Safety Certification (preferred)

Qualifications

A Level 4 or higher qualification, or

A minimum of three years’ experience in the hospitality industry

Benefits

Competitive hourly pay

Opportunities for career progression

Employee meal discounts

Comprehensive training and ongoing professional development

How to Apply

If you are enthusiastic, driven, and passionate about the hospitality industry, we encourage you to apply. Join Pizza Hut and become part of a dynamic team where your contributions truly make an impact.

Please submit your CV and cover letter, clearly outlining your relevant experience, qualifications, and eligibility to work in New Zealand.