Manager

Join our growing team in Hamilton as a Manager. We are currently seeking a motivated, reliable individual for this full-time position, with a minimum commitment of 30 hours per week.

As a Manager for our Indoor Playground and Café, your daily responsibilities will encompass a wide range of operational, customer service, and staff management duties. Your responsibilities may include

• Planning, organising, directing, controlling, and coordinating the daily operations of the indoor playground and café facility
• Managing customer service standards to ensure a safe, welcoming, and family-friendly environment
• Supervising and coordinating staff, including café staff, party hosts, cleaners, and playground attendants
• Recruiting, training, rostering, and monitoring employee performance
• Ensuring compliance with health and safety regulations, food hygiene requirements, and child safety procedures
• Monitoring the condition, cleanliness, and maintenance of playground equipment, seating areas, and café facilities
• Managing bookings for birthday parties, private events, and group activities
• Handling customer enquiries, complaints, and service issues to maintain customer satisfaction
• Monitoring sales performance, budgets, expenses, and operational costs
• Managing stock control and ordering supplies for café products, cleaning materials, and operational equipment
• Developing promotional activities, local marketing campaigns, and customer engagement initiatives
• Liaising with suppliers, contractors, and service providers for maintenance and operational support
• Ensuring compliance with company policies, licensing requirements, and business procedures
• Planning and implementing procedures to improve operational efficiency and customer experience
• Undertaking any other management duties as reasonably required

To succeed in this role, the successful applicant should possess the following:

• A bachelor’s degree in business/commerce, OR at least 5 years’ relevant management experience in a similar business
• Strong leadership and staff supervision skills
• Strong organisational skills and the ability to manage multiple operational priorities efficiently
• Ability to work both independently and collaboratively as part of a professional team
• Excellent communication and interpersonal skills
• Competency in computer systems, including booking systems, POS systems, email, and Microsoft Office applications
• Demonstrated reliability, attention to detail, and a strong sense of responsibility
• Ability to handle urgent matters promptly and professionally
• Demonstrated honesty, trustworthiness, and professional presentation
• Adherence to workplace health and safety policies
• Maintaining a drug and alcohol-free status

To submit your application, click Apply Now!!!