Airline Support Specialist
Madison Recruitment
Listing Description
Description
We are currently seeking an Airline Support Specialist to join our client who is a global leader for crew accommodation solutions. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.
As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers. This is a reactive role where you will need to be engaged, and a self-starter.
Day to day responsibilities:
- Provide assistance and support to our airline partners and their passengers
- Manage flight disruptions, including rebooking, schedule changes, and cancellations
- Communicate effectively with airline partners and passengers to provide updates and information
- Work with other departments to ensure smooth operations and prompt resolutions
- Maintain accurate records and documentation of all interactions and transactions
Days & Hours: Full time, 40 hours per week. Rotating rosters 4 days on, 4 days off, between 12pm – 10pm. Flexibility to work overtime and on public holidays is required.
About You: To be successful in this role, you will have...
- 1-2 years’ experience in the airline, travel, or hotel industry / hospitality industry
- Experience in a fast-paced customer service environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
- Flexibility to work various shifts, including weekends and holidays
- Strong technical capabilities and the ability to pick up new systems quickly
- Clear credit history
Benefits:
Work for a well-known global brand in frontline customer service
- Ongoing learning and development opportunities available
- Complimentary and confidential EAP services
- Access to global hotel industry discounts!
This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today!
Please note: To be considered for this opportunity you MUST be currently residing in Auckland, New Zealand with the eligibility to work full time.
Application details
Madison Recruitment
Madison Recruitment was founded in 1998 to do business differently in the recruitment industry.
Our underlying premise was simply, “to be good to do business with”. Employers needed a local provider who could customise a solution that would meet their needs, who could deliver with pace and do so with personality.
More than 25 years on, and we have grown to over 50 staff across six key locations. We are part of the Accordant Group – the largest recruitment company in the country and the only recruiter listed on the NZX. Our vision of “delivering the right people with care, energy and innovation” has built an award-winning company. One we’re very proud of. We would be delighted to have the opportunity to show you why we believe we’re good to do business with.
