Night Auditor

Job Summary

We have an exciting opportunity for a dedicated and experienced part time Night Auditor to join our hotel team. As the Night Auditor, you will play a crucial role in ensuring daily accounts are reconciled and providing exceptional guest experiences during the night-time hours, maintaining the highest standards of service and upholding Capstone's reputation for excellence.

This is a permanent part time position, offering two overnight shifts per week.

We are unable to sponsor for this role and can not take AEWV workers due to the short lead time. we can only accept NZ residents or Current Open Visa holders.

Responsibilities:

• Oversee and manage all operations during the night shift, ensuring the smooth running of the hotel and maintaining the highest levels of service.
• Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved.
• Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day.
• Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction.
• Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns.
• Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur.
• Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift.
• Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations.

Experience:

• Previous experience in a Night Audit role in a hotel is an advantage and preferably within a luxury hotel or upscale hospitality environment.
• Strong customer service skills, with a passion for delivering exceptional guest experiences.
• Flexibility to work night shifts, including weekends and holidays, as required.

If you are interested in this opportunity and believe that you have what it takes, then please send your application to fom@sohoauckland.com