Concierge (Casual) - Auckland Int. Airport

Deliver exceptional service and create memorable experiences for premium travelers!

Why you’ll love this role

• Be the face of a world-class lounge: Welcome guests and set the tone for an unforgettable experience.
• Dynamic environment: Work in a fast-paced, premium hospitality setting at Auckland Airport.
• Career growth: Access training, NZQA qualifications, and formal career pathways with Compass Group.

He angitūtanga / The opportunity:

As Concierge, you’ll be the first point of contact for guests entering the lounge, ensuring a warm welcome and seamless assistance throughout their stay. From check-in to departure, you’ll provide information, support, and premium service that reflects Qantas and Compass Group standards. This is a Casual Position where hours of work are "as and when" required basis.

Ko o kawenga / Your responsibilities:

• Greet guests professionally and verify lounge access eligibility.
• Check in guests and provide information on amenities, dining, and flight updates.
• Assist with special requests, including VIP and mobility support.
• Monitor lounge occupancy and communicate with the team to manage capacity.
• Handle guest inquiries and complaints with professionalism and discretion.

He kōrero mōu / About you:

• Previous experience in customer service, hospitality, or airline lounge roles.
• Excellent communication and interpersonal skills with a professional demeanor.
• Ability to manage multiple tasks and remain calm under pressure.
• Proficient in computer systems and airline check-in software.
• High standard of personal grooming and flexibility to work varied shifts.

Ngā painga / Benefits & Perks:

• Comprehensive training and development, including NZQA qualifications.
• Formal career paths to help you achieve your professional goals.
• Rewards & recognition programs, including Star Awards and annual bonuses.
• Health & safety focus with a commitment to employee well-being.
• Corporate & retail discounts on health insurance, gyms, and more.
• Site-specific benefits such as free uniforms and on-site parking.

Mo mātou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experientialmoments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates will be able to pass per-employment checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team at recruitment@compass-group.co.nz

Creating meaningful and lasting connections with every experience.