eCommerce Operations Zone Lead

• Hybrid working, office based at Favona and Ponsonby, with extensive time in stores

Hybrid working, office based at Favona and Ponsonby, with extensive time in stores

• Lead the eCommerce Zone Specialists to drive online operational excellence

Lead the eCommerce Zone Specialists to drive online operational excellence

• Key role in enhancing the overall team and customer experience in our stores, CFCs and eStores

Key role in enhancing the overall team and customer experience in our stores, CFCs and eStores

• Travel as required to support the team and stores

Travel as required to support the team and stores

Ready to make an impact?

Woolworths is New Zealand’s leading supermarket brand, serving more than 3 million

customers every week. We’re committed to providing our customers with choice, value and

convenience, so they’ll enjoy the best overall shopping experience. Our purpose is to make

Kiwis’ lives a little better every day.

With 189 supermarkets across New Zealand supported by 21,000+ team members, we give

our customers a choice of more than 20,000 different products in each of our stores.

What you’ll do | Hei mahi

Reporting to the eCommerce Operations Manager, the eCommerce Operations Zone Lead will be accountable for leading a team of specialists who support our store teams uplift capabilities which support the overall customer experience such as Rostering,, Fulfillment and Picking processes, whilst achieving key business OKRs

You will:

• Work with Store Operations on key focus areas/stores for eCommerce across Bricks and Mortar stores, CFCs and Estores

Work with Store Operations on key focus areas/stores for eCommerce across Bricks and Mortar stores, CFCs and Estores

• Provide reporting, insights, operational observations and recommendations on how to achieve eCommerce operational excellence and improve performance on all business, team and customer KPIs.

Provide reporting, insights, operational observations and recommendations on how to achieve eCommerce operational excellence and improve performance on all business, team and customer KPIs.

• Execute change management plans related to eCom to ensure successful adoption of new processes and solutions

Execute change management plans related to eCom to ensure successful adoption of new processes and solutions

• Support development of national capability plans to ensure store teams understand how to deliver core eCommerce processes and procedures

Support development of national capability plans to ensure store teams understand how to deliver core eCommerce processes and procedures

• Ensure Store Operations are supported in building the right eCommerce Operations capability for each leadership layer and ensuring the appropriate training systems are in place

Ensure Store Operations are supported in building the right eCommerce Operations capability for each leadership layer and ensuring the appropriate training systems are in place

• Support with forecasting and stay abreast of wages and productivity, surfacing key insights and recommended actions to leaders

Support with forecasting and stay abreast of wages and productivity, surfacing key insights and recommended actions to leaders

• Lead Ecommerce Operational Specialist on effective partnering methods with Ops Managers, Group Managers and Store Managers across their portfolios

Lead Ecommerce Operational Specialist on effective partnering methods with Ops Managers, Group Managers and Store Managers across their portfolios

• Ability to influence and engage a diverse range of stakeholders, and foster a culture that strives for effective delivery, rigorous prioritisation, continuous improvement and exceptional business, team and customer value

Ability to influence and engage a diverse range of stakeholders, and foster a culture that strives for effective delivery, rigorous prioritisation, continuous improvement and exceptional business, team and customer value

What you’ll bring | Hei koha

• 5+ years experience leading  teams

5+ years experience leading  teams

• Excellent analytical skills with the ability to interpret data and make data-driven decisions

Excellent analytical skills with the ability to interpret data and make data-driven decisions

• Strong prioritisation and time management skills with the ability to juggle multiple priorities and meet deadlines

Strong prioritisation and time management skills with the ability to juggle multiple priorities and meet deadlines

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams

Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams

• Strong financial acumen, to be able to form insights and actions from financial results

Strong financial acumen, to be able to form insights and actions from financial results

• Knowledge of eCommerce best practices and total store operations