I.T. Helpdesk / Technical Support - Auckland

We’re looking for an additional team member to join our technical Helpdesk, providing hands-on business I.T. support to our clients.

We deliver managed I.T. services to New Zealand businesses, backed by a capable and experienced technical team. Our work covers day-to-day support, ongoing site care, and a mix of industrial I.T. and special projects — offering variety, responsibility, and opportunities to build real-world experience.

What you’ll be doing

• Providing technical support via our helpdesk (calls, tickets, and remote support)
• Diagnosing and resolving hardware, software, and network issues
• Installing and maintaining end-user devices, applications, and network equipment
• Delivering onsite support when required
• Assisting with client onboardings and initial assessments
• Building positive working relationships with clients, suppliers, and partners
• Supporting community engagements and occasional special projects

You’ll work closely with other team members, following standardised practices while contributing to diagnostics, support, project work, and service delivery. The role involves both independent problem-solving and collaborative teamwork.

What we’re looking for

At an individual level, you’ll bring:

• Strong communication skills and a professional approach when dealing with clients
• A positive attitude toward learning new technologies and developing new skills
• Practical, hands-on problem-solving ability
• Clear written and spoken English
• Professional presentation and conduct
• Honesty, reliability, and a high standard of personal integrity
• Comfort working across different environments and client sites
• A friendly, approachable manner and a positive contribution to the team culture

If you’re a practical, initiative-driven person who takes pride in your work and enjoys supporting others through technology, we’d love to hear from you. Please submit your CV and a short note explaining why you’re keen to apply.

Note: Applications are accepted via Trade Me or email only. Applications submitted through other methods (including phone calls, in-person visits, or hand-delivered CVs) will not be considered.