Junior Application Support Analyst

Junior Application Support Analyst

Location: Auckland (office-based / hybrid as required) Employment type: Full-time – 40 hours per week (guaranteed)

ISOFT TECHNOLOGIES PVT LIMITED is an Auckland-based software and technology company delivering custom applications and digital platforms across New Zealand and Australia.

We are seeking a Junior Application Support Analyst to join our team in an entry-level, graduate-friendly role. Full training and supervision will be provided.

This position is ideal for candidates who have completed a Diploma in Engineering (Computer Science Engineering) or a closely related IT qualification and are looking to start their career in application and system support.

About the Role As a Junior Application Support Analyst, you will provide first-level application and system support for internal and client-facing software solutions. You will work closely with senior developers and technical leads, with structured on-the-job training and clear escalation pathways.

This is a genuine and ongoing role supporting live internal and client-facing software systems.

Key Responsibilities

• Provide first-level support for software applications and systems
• Log, track, and manage support tickets using internal systems
• Perform basic troubleshooting of application, database, and system issues
• Escalate complex issues to senior developers or technical leads
• Assist with application testing, bug verification, and quality assurance tasks
• Support basic database checks and data validation under supervision
• Maintain technical documentation and user guides
• Follow established support procedures and workflows

Training & Supervision

• This is a fully supervised, entry-level role
• Structured training will be provided on:
  • Company applications and systems
  • Support tools and workflows
  • Issue logging, troubleshooting, and escalation processes
• The role reports to a Senior Developer / Technical Lead
• Ongoing mentoring and skill development will be provided

About You

• Diploma in Engineering (Computer Science Engineering) or a closely related qualification in Computer Science / Information Technology
• Basic understanding of:
• Programming concepts
• Databases (DBMS fundamentals)
• Operating systems and computer networks
• Willingness to learn and work under supervision
• Good communication and documentation skills
• Professional, reliable, and detail-oriented

No prior commercial work experience is required.

Academic projects, coursework, or internships are acceptable.

What We Offer

• Permanent full-time role (40 hours per week guaranteed)
• Annual salary of NZD $60,000
• Structured training and career development
• Supportive team environment
• Clear pathway for progression into application support, QA, or junior development roles

How to Apply Please apply via Trade Me Jobs with:

• Your CV
• A brief cover note outlining your qualification and interest in an entry-level application support role