Customer Support /Technical Admin - Water Industry

Customer Support & Technical Admin – Water Industry Telemetry

Company: Watercheck Full-time, permanent

About Watercheck:

Watercheck helps farmers, growers, and rural businesses stay compliant with New Zealand’s water consent requirements. Our goal is simple: make water compliance easier, clearer, and more reliable for our customers. We provide monitoring and telemetry solutions that bring together flow rates, soil moisture, water quality, and localised weather data. This information supports audits, improves decision-making, and helps customers use water efficiently and confidently. A key part of our offering is SCADAfarm, our software platform that combines on-farm telemetry with local weather data for each property. By integrating weather, soil moisture, and flow meter information, SCADAfarm helps customers better understand their water use, meet compliance requirements, and manage their operations more effectively. With over 20 years’ experience in the water and telemetry space, Watercheck is a trusted partner to customers and regional councils across New Zealand.

About the Role:

We’re looking for a Customer Support & Technical Administration team member to join our Christchurch office. This role is ideal for someone who enjoys helping customers, solving problems, and learning how technology supports real-world outcomes. You’ll be a key point of contact for our customers, supporting them with day-to-day questions, system setup, and compliance-related queries. While the role includes technical elements, the focus is very much on supporting people, building strong relationships, and helping customers feel confident using our systems. Full training will be provided.

What You’ll Be Doing:

• Supporting customers and field installers via phone and email
• Helping customers understand and use our telemetry, data insights, and software systems
• Assisting with water compliance support and liaising with regional councils
• Troubleshooting issues remotely and following them through to resolution
• Setting up, configuring, and administering connected field devices
• Maintaining accurate records using our ERP software and telemetry platforms

About You You’ll likely be a great fit if you:

• Enjoy helping people and delivering great customer service
• Communicate clearly and confidently, both verbally and in writing
• Are organised, accurate, and pay close attention to detail
• Take pride in seeing tasks through to completion
• Are comfortable learning new systems and technology
• Can work independently but enjoy being part of a team
• Have a practical, positive, and solutions-focused mindset

What We Offer:

• A full-time, permanent role with a stable and growing NZ business
• Full training and ongoing support
• A varied role with real-world impact for customers
• A supportive team and positive work environment
• Competitive salary based on experience

How to Apply: Please email your Curriculum Vitae and Covering Letter to: jobs@watercheck.co.nz