IT Platform Services - System Engineer

What's on offer:

• Competitive remuneration package
• Supportive collaborative team environment across NZ & AU
• Exposure to modern infrastructure cloud and enterprise systems
• Career progression within a large nationwide organisation

About the Role

We’re looking for an experienced System Engineer to join our IT Platform Services team. In this role you’ll be responsible for the reliability security and performance of Qube’s server infrastructure and platform environments.

You’ll provide end-to-end operational support across production and non-production systems work closely with internal IT teams and third-party providers and play a key role in maintaining backup disaster recovery patching and monitoring services. This is a hands-on role suited to someone who enjoys operational ownership and problem-solving in a large complex environment.

Location: Tauranga

Status: Full-Time Permanent Position Monday - Friday Office Based

Specific Responsibilities

• Manage and support server compute and infrastructure platforms
• Monitor system health capacity performance and security
• Provide escalation support to Service Desk and Network teams
• Resolve incidents problems and change requests efficiently
• Carry out IT work within operational areas supporting technology on mobile plant machinery portacoms cranes and other operational equipment as required
• Maintain backup and disaster recovery capability in line with resilience targets
• Deliver patching upgrades and ongoing maintenance
• Support technical projects and transition solutions into operations
• Manage third-party service providers and service delivery against SLAs
• Maintain accurate documentation runbooks asset registers and system diagrams
• Participate in operational reviews and continuous improvement initiatives
• Participate in a rostered after-hours support schedule

Who we're after:

• Tertiary qualification in IT
• 5+ years’ experience in IT operations platform services or technical support
• Experience using tools such as ServiceNow JIRA or similar
• Hands-on Operational Technology experience (e.g. electronics Raspberry Pi’s camera systems)
• Strong documentation skills including system diagrams and operational runbooks
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to work autonomously in a fast-paced environment

About Us:

Qube Ports NZ is a leading nationwide service provider offering a comprehensive range of cargo logistics stevedoring marshalling transportation warehousing and IT solutions. Our commitment to excellence supports New Zealand exporters in competing effectively on the global stage.

You must pass a pre-employment medical and drug test and must be a citizen of New Zealand. You will also need to pass a pre-employment ACC & MOJ Criminal History Check.

Applications close on 19th April. We will be reviewing candidates as they come in so be sure to submit your application quickly.