IT Technician - Platform Services

What's on offer:

• Competitive remuneration package
• Supportive collaborative team environment across NZ & AU
• Exposure to modern infrastructure cloud and enterprise systems
• Career progression within a large nationwide organisation

About the Role

We’re looking for a hands-on System Engineer to join our Platform Services team. This role suits someone who enjoys owning their space taking initiative and leading by example — not someone seeking a purely desk-based IT support role. You’ll play a key role in supporting and mentoring the wider team while remaining hands-on supporting the IT operations of our Qube Ports business.

You’ll be responsible for the reliability security and performance of Qube’s server infrastructure platform and Operational Technology environments. This includes hands-on support across ports and operational sites working directly with technology on mobile plant machinery portacoms cranes and other equipment. If you’re looking for a role focused mainly on remote or behind-the-desk support this position is unlikely to be the right fit.

Status: Tauranga Quay House Office Full-Time Permanent Position Monday - Friday Office Based

Specific Responsibilities

• Manage and support server compute and infrastructure platforms
• Provide escalation support to Service Desk and Network teams
• Resolve incidents problems and change requests efficiently
• Carry out IT operations work within key areas supporting technology on mobile plant machinery portacoms cranes and other operational equipment as required
• Support technical projects and transition solutions into operations
• Manage third-party service providers and service delivery against SLAs
• Maintain accurate documentation runbooks asset registers and system diagrams
• Participate in operational reviews and continuous improvement initiatives
• Participate in a rostered after-hours support schedule
• Adhoc travel to other sites across New Zealand maybe required within the role.

Who we're after:

• Tertiary qualification in IT
• 5+ years’ experience in IT operations platform services or technical support
• Experience using tools such as ServiceNow JIRA or similar
• Hands-on Operational Technology experience (e.g. Electronics Raspberry PI’s Camera systems/CCTVs Auto Tally Stations Debarker Radios Harbour Cranes Scanners)
• Strong documentation skills including system diagrams and operational runbooks
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to work autonomously in a fast-paced environment

About Us:

Qube Ports NZ is a leading nationwide service provider offering a comprehensive range of cargo logistics stevedoring marshalling transportation warehousing and IT solutions. Our commitment to excellence supports New Zealand exporters in competing effectively on the global stage.

You must pass a pre-employment medical and drug test and must be a citizen of New Zealand. You will also need to pass a pre-employment ACC & MOJ Criminal History Check.

Applications close on 31st May. We will be reviewing candidates as they come in so be sure to submit your application quickly.