Mobile Phone Technician

We provide high-quality mobile repair service and are the one-stop shop for all your digital device repair needs. The candidate should have at least three years of mobile phone repairing experience and/or min. Level 5 IT qualification

The pay would be from $30- $35 P/h for a full-time and permanent job.

The following are the job duties that would be performed:

1. Determining software and hardware requirements to support and provide requirements with knowledge and the maintenance of mobile phones.
2. Responding to inquiries and resolving technical problems
3. Identify causes of software and hardware malfunctions and coordinate and carry out repairs or replacements needed
4. Installing and downloading software required by individual customer
5. Ensuring efficient use and knowledge of equipment with products knowledge of new devices and software packages that have come into the country with research to support valued customers
6. Use knowledge of hardware to repair and replace peripheral equipment and any faults, damage, or other issues with hardware on clients’ devices. Refer clients to appropriate avenues where a repair is outside the scope of our business.
7. Assist with sales of services (repairing devices) and products (mobile phone-related gadgets) like mobile phone cases, cable, tempered glass, etc
8. Install accessories for customers and advise on appropriate product use
9. May serve Customers by phone and Email with technical issues raised
10. Keep track of all devices and inventory while safeguarding all store stock
11. Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair