Administrator / Customer Service

Join Steel & Tube's Wellington Galvanising team as our Administrator / Customer Service pro, where you'll keep customers happy and operations running smoothly.

Steel & Tube, one of New Zealand’s leading providers of steel solutions and a proud New Zealand company with over 70 years, is looking for a dependable team player to join our Galvanising business in Wellington. Reporting to the Operations Manager, you'll handle a mix of customer-facing duties and behind-the-scenes admin, ensuring jobs get booked, processed, and delivered without a hitch. From chatting with clients about their galvanising needs to updating systems and flagging any hiccups, your work will directly support our crew in delivering quality steel treatments for projects across construction, engineering, and more.

This role gives you real variety: mornings might involve fielding enquiries and raising sales orders, while afternoons could see you coordinating freight, dipping into health and safety records, or even lending a hand with weighing goods or checking completed jobs. It's a chance to be proactive, juggle priorities, and occasionally muck in on the plant floor, perfect if you thrive on keeping things ticking over in a busy, practical environment. You'll collaborate closely with galvanisers, the ops team, and customers, all while upholding our commitment to safety and accuracy in every step.

Key Responsibilities:

• Manage customer enquiries, book jobs accurately, and keep folks updated on pickups and completions
• Handle admin like sales orders, invoicing, zinc stock tracking, and daily data entry in NAV
• Support quality checks, complaint resolution, and freight arrangements to ensure smooth inwards/outwards goods flow
• Assist with health & safety tasks, from inductions and audits to recording incidents and maintaining records
• Keep our customer database spot-on and flag any issues to the team for quick fixes

About You:

• Solid experience (at least 5 years) in ops, dispatch, or customer service roles, with a knack for admin
• Skilled forklift driver skills to unload and load trucks
• Strong communication and customer service skills, you're approachable and good at keeping everyone in the loop
• Organised with great attention to detail, numeracy, and keyboard skills; comfortable with Microsoft Office
• Proactive attitude, enjoys variety, and happy to pitch in where needed
• Dependable team player who values safety and can manage time without constant oversight

Why Join Us? At Steel & Tube, we keep it real, with a supportive crew where your input matters, flexible hours to fit life, and chances to grow in a stable Kiwi company shaping the steel scene. Keen to bring your skills to our Wellington site? Apply now and let's chat!