Nutrient Specialist Service Centre
Ballance Agri-Nutrients Ltd
Listing Description
Description
Nutrient Specialist Service Centre
- Be the trusted advisor for a large, diverse farming portfolio without the need for on‑farm travel
- Office-based role with strong customer relationships built through phone, digital and service‑centre appointments
- Join a values-led, farmer‑owned co‑operative with genuine career development and job security
WHY BALLANCE?
Rewarding the great work of our team is important, which is why we offer a range of benefits:
- Free Medical, Life, Income and Trauma Insurance.
- Access to free confidential support services including EAP.
- On-going learning and development opportunities.
- Job security and excellent career progression opportunities.
- Parental Leave benefits.
ABOUT THE ROLE
As a Nutrient Specialist – Service Centre, you’ll be a trusted advisor to your own portfolio of farmers, providing practical nutrient advice and managing end‑to‑end sales through phone, email, digital channels and in‑store appointments.
You’ll be responsible for:
- Delivering high‑quality nutrient plans aligned with individual farm systems and goals
- Managing a large customer portfolio through proactive contact planning, outbound calls and responsive service
- Owning sales conversations, order processing and pipeline management end‑to‑end
- Using CRM and Ballance tools to track customer engagement, opportunities and follow‑ups
- Collaborating with internal teams and supporting portfolio coverage when needed
This is an office‑based role working from our regional service centres located in either Ashburton or Timaru, with a strong focus on efficiency, customer experience and trusted advice.
ABOUT YOU
You’re customer‑focused, organised and motivated by helping farmers succeed. You’re comfortable building relationships remotely and enjoy balancing technical advice with commercial outcomes.
To be considered for this role, you will have:
- An affinity with the agriculture sector
- Experience in customer service, sales or advisory roles
- Confidence using CRM systems, digital tools and order processing platforms
- Strong communication skills and the ability to build trusted relationships
- A proactive, resilient approach suited to a fast‑paced, phone‑based environment
Practical knowledge of New Zealand farming systems or nutrient management is an advantage but not essential.
ABOUT US
We love New Zealand, and we care about our growth, our land, and our people. We work together to create a future we can all be proud of every day. Our values of Imagination, Bravery, Connections and Honesty mean we look out for each other and stand for what we believe in. We take ownership for growing and developing ourselves and supporting and challenging each other so we can all reach our full potential. Here at Ballance, you have a part to play. You can make your place and are free to make a real difference. Together, we care about our people and our place, about the future of farming and New Zealand and we'd would love for you to join us – “Growing together, caring for people and the land. All in for the future of farming”.
Applications close 20th May 2026
Application details
Apply online for this role or contact Ballance Recruiting for more information.
Ballance Agri-Nutrients Ltd
Ballance Agri-Nutrients is an important part of the New Zealand food story, helping farmers and growers to feed the world with world-class nutrient dense food.
We are a nationwide, 100% kiwi-owned cooperative, with a team of 850 people who are committed to working with our customers to create a strong sustainable future for all New Zealanders.
And we aren't just about fertiliser. Our ‘Ballance with Nature’ promise means we work with farmers and growers to help them use their natural resources to farm productively, while being guided by knowledge underpinned by science.
We believe that growth doesn’t just happen on our farms – it happens in our business too, and by helping you reach your potential, we’ll reach ours too!
We recently launched our industry leading COWS programme (Care, Ownership, Wellbeing and Safety) which every employee gets an opportunity to participate in. It’s the foundation for the way we work and the way we show up for ourselves and our workmates every day.
In-line with our values of Bravery, Honesty, Connections, and Imagination - COWS makes it okay to be human and authentically yourself.
We’re proud of where we’ve come from, excited about what we’re doing and passionate about where we’re going, and we would love for you to join us – “Together, creating the best soil and food on earth.”
Ballance offers a range of careers across all of Aotearoa. From entry level to expert, we have something for everyone. Grow your career with us http://www.ballance.co.nz/career-opportunities.
