Customer Services/Admin Support
High Performance Accessories
Listing Description
Description
Your new company
High Performance Accessories Limited (HPA) is the New Zealand distributor for a number of aftermarket 4x4 accessories including winch bars, winches, suspension kits and more.
HPA prides itself on its strong commitment to customer service and customer satisfaction.
The Role
This is a full-time role (minimum 30 hrs per week, up to 40 hrs per week), Monday to Friday, based in Onehunga.
As a Customer Service/Support Centre Advisor your day-to-day role will involve:
- Taking customer bookings and orders via phone, email and in person
- Deal with all customers in a professional, prompt and courteous manner
- Portray a positive first impression on inbound and outbound calls
- Advise on technical queries or issues (training and support provided until competent)
- Schedule services with technicians to ensure efficient work flows
- Inform customers of the progress of their vehicle
About you
To be successful in the role you will have/be:
- Previous customer service experience
- An excellent command of the English language – both written and spoken
- A professional and customer focused attitude
- Excellent interpersonal and communication skills
- Highly organised with the ability to follow, manage and refine processes
- The ability to resolve customer enquiries and complaints
- Responsible, reliable, trustworthy and punctual
- NZ restricted drivers license or above
If you are looking to build your career, learn and grow in a supportive team environment with a successful long-standing market leader and you meet the above skills and requirements, we would love to hear from you. Submit your C.V and a cover letter to gavin@hpaccessories.co.nz
Applicants for this position MUST have NZ residency or a valid NZ work visa.
Application details
Apply online for this role or contact Gavin Aleksich for more information.
