Team Leader - Financial Services

Are you a natural leader with a passion for coaching and developing high-performing teams? This is a chance to lead a specialist team within a locally owned, values-led finance business specialising in consumer lending.

This isn’t just a typical customer services team - This is a team culture built on collaboration, humour, and doing the right thing for customers. The business has recently completed an organisational refresh, setting it up for future growth and more efficient ways of working.

With their Office-First Vibe, they believes the best ideas happen when teams are together—sharing laughs, solving challenges side by side, celebrating wins as a team, and yes… enjoying a bit of food along the way. This is a Monday to Friday, 8.30-5pm role with flexibility and trust to work from home when life calls for it.

What you’ll be doing:

• Leading and coaching a team of six specialists to meet goals through confident, genuine client focused conversations
• Running one-on-ones, training sessions, and hindsight reviews
• Handling escalated customer issues and disputes professionally
• Identifying opportunities to improve collections processes and team effectiveness
• Collaborating across departments to influence outcomes and support business direction What you’ll bring:
• Leadership experience — ideally in finance, lending, collections or customer-facing environments
• Sound understanding of lending or collections best practice, CCCFA, and NZ insolvency law
• Hands-on coaching capability and confidence to challenge, motivate and grow your team
• An ability to influence at an operational level
• Professional, accountable, and people-focused leadership style
• Clear credit and police check What you’ll get from the role:
• Leadership Growth – Opportunity to build capability and develop your own leadership career.
• Impact & Influence – Help shape team strategy, communication, and outcomes through being a part of their Operational Leadership Team.
• Structured Environment – Clear KPIs, coaching rhythms, and focus on performance
• Work-life Balance – Monday to Friday business hours with flexibility when needed (no weekend work).
• Collaborative Culture – Supportive, fun, and team-oriented environment
• Bonus Opportunity – On top of salary, reviewed annually Next steps Apply now - you'll need to hold New Zealand citizenship, residency, or a valid work visa. If this role isn’t a perfect match, we still encourage you to apply or register your details on our website. If this isn’t quite the right fit, another role might be. This ad was written with help from AI, but your application will be reviewed by a real human.

We believe diversity is vital to a healthy, high-performing workplace. That’s why we’re committed to delivering a psychologically safe recruitment experience. One that uncovers and celebrates your strengths. If traditional hiring processes don’t bring out your best let us know. We want you to shine, not shy away. A bit about Kathryn (Kat) 15 years recruiting within the NZ market - she has helped hiring managers build capability in their teams whilst mutually assisting hundreds of individuals take the next step in their career.

#SCR-kathryn-clarke Additional information

• Opportunity to build capability and develop your leadership career
• Bonus Opportunity - On top of salary, Mon - Fri business hours
• NZ Owned, no global red tape, genuine opportunity to influence and be impactful