Service Technician (Cleaning & Industrial Equip)

Location: Ellerslie, Auckland (with client sites across Auckland) Reporting to: National Sales Manager Hours: Minimum 40 hours per week Employment type: Permanent, full-time

Role Overview We are seeking an experienced Service Technician to repair, maintain, and service commercial and industrial cleaning equipment for international brands including Dulevo, Ghibli, Minuteman, TSM, and others. The role is hands-on and technical, based at our Ellerslie service centre and at customer sites. You will be responsible for diagnostics, preventative maintenance, repairs, pre-delivery inspections, and ensuring all work is carried out safely and to a high standard.

Key Responsibilities Technical & Service Duties

• Diagnose, repair, and maintain mechanical and electrical cleaning equipment
• Carry out scheduled servicing and preventative maintenance
• Perform pre-delivery checks (PDI) and commissioning of new machines
• Attend customer sites to complete service and repair work as required
• Prepare repair assessments and service recommendations

Service Coordination & Reporting

• Coordinate service work with customers (on-site and in-house repairs)
• Prepare repair quotes and confirm scope of work with customers
• Order parts required for repairs and service inventory
• Maintain accurate service records, labour reports, and job documentation
• Prepare invoices and service documentation as required

Health, Safety & Quality

• Ensure all work complies with company health and safety policies
• Maintain a clean, safe, and organised service workshop

Team & Business Support

• Work closely with sales and warehouse teams to support service delivery

Skills & Experience Required Essential

• Minimum 3 years’ experience in a mechanical, electrical, or electromechanical service technician role
• Proven experience diagnosing and repairing commercial or industrial equipment
• Ability to read and interpret technical manuals and service documentation
• Strong problem-solving skills and attention to detail
• Good written and verbal communication skills
• Competent with basic computer systems and service reporting (Microsoft Office or similar)
• Full, clean NZ driver license (or ability to obtain)

Qualifications

• NZQA Level 4–6 qualification in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related trade

OR

• Equivalent overseas qualification and/or relevant work experience (assessment may be required)

If this sounds like you then please make contact with your CV and a cover letter describing how you are suitable for this role.