Customer Service Administrator
Phoenix Metal Recyclers
Listing Description
Description
About the Role: As a Customer Service Administrator, you will be the face of our site—ensuring seamless weighbridge and cashier operations, supporting customers with queries, and promoting a safe, solution-oriented workplace. This is more than a desk job; it’s a critical role where your communication skills, accuracy, and drive to improve the customer experience will shine.
Key Responsibilities:
-Perform weighbridge and cashier tasks with accuracy and efficiency
-Deliver exceptional face-to-face, phone, and email customer service
-Support the team with customer inquiries, data entry, and ticket processing
-Maintain excellent cash handling and product grading practices
-Contribute to site safety, compliance, and process improvement initiatives
What We’re Looking For:
-A strong commitment to customer satisfaction and teamwork
-Confidence using Microsoft Office (Excel, Outlook) and handling cash
-Excellent verbal and written communication skills
-A keen eye for detail and ability to multi-task in a busy environment
-Availability to work weekends on a rotating basis
Required Skills -Experience in the metals or recycling industry (Not essential) -Customer Service Administration Experience -Cash Handling Experience.
Disclaimer: Although we are an Accredited Employer, this role does not offer visa sponsorship. Applicants must already hold the right to work in New Zealand.
If you would like to discuss this role, please contact HR Generalist Phumlile Motau-027 303 1493 or email Phumlile@pmrnz.co.nz
Application details
Apply online for this role or contact Phumlile Motau for more information.
