Lost Prevention Team Members Mitre 10 MEGA Ruakura

Loss Prevention is a key role within our Mitre 10 MEGA Ruakura store – we can provide the best customer service, great prices and an excellent product range, but if our profits are walking out the door through theft, everyone is let down.

Reporting to our Customer Experience Manager you will be responsible for:

• Reducing shrinkage by promoting profit protection/loss prevention throughout all areas of our store, including Retail, Garden and Trade.
• Creating and maintaining a secure work environment for all people within and around our store.
• Educating and encouraging staff to detect and deter customers and other thieves and fraudsters; and to

As part of this you will:

• Liaise with the local police and other retailers for updates and exchange of information on known offenders working in the area, etc.
• Ensure team members' awareness of suspect 'customers' is regularly maintained through the issuing of regular updates, including photographic evidence where available, and training.
• Apprehending shoplifters using appropriate techniques as advised by the local community constable or security firm without endangering either your own or others' safety.

For this role we seek someone who ideally has relevant work experience, however, mostly, you need to be able to:

• Cope under pressure – remain calm and not get flustered.
• Have a good level of physical fitness.
• Confident, friendly and happy to diverse range of internal & external customers.
• Have a quick and alert mind – be resilient and resourceful.
• Maintain the highest integrity and honesty at all times.
• Be confident in liaising with local police & other retailers for exchange of information.
• Intermediate to advanced computer literacy skills (previous experience with CCTV would be an advantage).
• Ability to work with teams to help with prevention of theft.
• Ensure our customers have a fantastic hopping experience with us; and
• Demonstrate positive and professional behavior at all times.

Previous experience in a security of loss prevention role would be advantageous but not necessary.

The roles are between 16-32 hours per week; both will include a weekend day and will be undertaken as closing shifts with a mid-morning start.

If you enjoy working as part of a team and have what it takes, then we want to hear from you.  In return we can offer you a great working environment and staff buying privileges.

To apply, please apply via this website, attaching your CV and cover letter.