Imaginefleet Hobby

Thank you for choosing imaginefleet as your preferred online hobby store. We're committed to delivering exceptional service to our valued customers, and part of that commitment includes providing transparent and efficient shipping options. Please take a moment to review our shipping policy:

Processing Time:

Orders are processed and shipped within 1-2 business days, excluding weekends and holidays. In case of any delays or issues, we will promptly notify you via email.

Shipping Methods:

We offer a range of shipping methods to suit your needs.

Carrier options may vary based on your location and the items in your order.

Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. We may offer free shipping promotions for qualifying orders, which will be clearly noted on specific listings

Delivery Times:

Estimated delivery times are provided during the checkout process and are based on the selected shipping method. Please note that delivery times may vary depending on your location, carrier, and unforeseen circumstances.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Shipping Restrictions:

Some items may be subject to shipping restrictions due to their size, weight, or regulations in your region. We will notify you if any such restrictions apply to your order.

Shipping Address:

Please ensure your shipping address is accurate and complete to avoid delivery delays or misdeliveries. Contact us immediately if you need to update your address.

At imaginefleet, we are dedicated to ensuring that our products meet the standards outlined by the New Zealand Consumer Guarantees Act. We respect your rights as a consumer, and we aim to provide a clear and equitable return policy. Please take a moment to review our return policy below, which aligns with the New Zealand Consumer Guarantees Act:

1. Acceptance of Returns:

We will accept returns and provide remedies for goods that are faulty, not as described, or do not meet their intended purpose under the New Zealand Consumer Guarantees Act.

1. Timeframe for Returns:

To be eligible for a return, you must contact us within 7 days of receiving the goods. Returns requested after this period may not be accepted.

1. Proof of Purchase:

To process a return, you must provide proof of purchase, such as an order confirmation or receipt.

1. Return Shipping Costs:

Buyers are responsible for covering the cost of return shipping.

1. Remedies for Faulty Goods:

If you receive a faulty product, we will offer a remedy based on your choice and the severity of the fault. Remedies may include repair, replacement, or a refund.

1. Returning Non-Faulty Goods:

We may accept returns for non-faulty goods at our discretion, but this is not guaranteed under the New Zealand Consumer Guarantees Act.

1. Change of Mind Returns:

We do not have to accept returns or provide remedies for goods returned due to a change of mind. Please carefully consider your purchase before completing it.

1. Return Process:

To initiate a return, please contact us and provide details of the issue or reason for the return. Include your proof of purchase.

1. Inspection and Resolution:

Once we receive the returned item, we will promptly assess the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act.

1. Refunds:

Refunds for eligible returns will be issued by NZ bank deposit.

1. Contact Us:

If you have any questions or concerns regarding our return policy or a specific return request, please don't hesitate to contact us.

We are committed to providing the highest quality products and ensuring that your consumer rights are protected under the New Zealand Consumer Guarantees Act. If you believe you have received a product that does not meet these standards, please reach out to us, and we will work to resolve the issue promptly.