True Grit

We operate out of our store in Invercargill and another warehouse location. If you select multiple items there is a chance you will receive two separate orders depending on the location (our store isn’t big enough to hold all of our stock J). You will not be charged any extra freight if your order is split into two. Once an order is placed and approved, it will leave our warehouse or store either same day, or the following working day. Depending on your location and the nature of the goods ordered, the delivery time frame will be 1-2 days from the sending date with the exception of Rural Delivery which will add another 1-2 days. Your goods will be delivered by either Courier Post or Post Haste.

Order Acceptance, Order Cancellation, Refunds & Exchanges:

While every effort is made to only show the correct stock on our website. We are human and mistakes can happen. There is also a very small lag in the time between when we sell something in store and the stock numbers updating. If you purchase a product where we cannot supply, we will notify and refund you as soon as we are aware of the error.

We reserve the right to refuse orders for any reasons we deem necessary. If your order is refused you will be notified and refunded.

If you are not satisfied with your purchase we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:

• You must notify us of your intention to exchange/refund within 3 days of receiving your product and return your product to us within 10 working days.
• These items must be sent back via courier (track and trace).
• For size exchanges and warranty replacements we will cover the cost of the return freight of the correct item back to you (this excludes sale items). We will not cover freight for changes of mind.
• All items must be returned in the condition in which they were shipped: un-used, with all original tags and in the packaging it was delivered in.
• You are welcome to return items to our store. However, just so we can give staff notification we would still appreciate a call or email in advance to ensure you are looked after properly.

How To Return/Exchange:

If you wish to exchange/return please follow these steps:

1. Contact us to advise us of your intention to return/exchange an item. Phone (03) 218 6358
2. Fill out the return form which will be provided to you.
3. Include the completed form with the item and return to us.
4. Replacements and/or refunds will be processed after we receive your returned item.