ifurniture

Ping (Credit Card or online transfer though Trademe).

Cash or EFTPOS payments at our Auckland, Hamilton and Christchurch stores.

Bank deposit or online transfer: KIWI BANK: Account Name: Cloud 7 Limited Branch: Wellington Head Office Account Number: 38-9009-0450164-00 *Please use trademe reference number (starting with P) **All payments must be settled in our account in full either on or prior to delivery/pick-up.

We have customer service team work restlessly between 9am to 9pm everyday! You can reach them through the following ways: -Email (dedicated agent for trademe): -Live chat: 10 agents 9 am-9 pm find on our website -Ticket: Submit a ticket connecting with your cellphone through our website’s ticket system. -Call center: 09-6366068 (10 lines) 9am-6pm

Auckland Main Shop: 268 Neilson Street, Onehunga, Auckland.

Auckland Westgate Shop: 61 Maki Street, Westgate, Auckland.

Hamilton Shop: 554 Te Rapa Road, Hamilton.

Christchurch Shop: 447 Blenheim Rd, Upper Riccarton, Christchurch

Pick up: Once payment settled, goods can be picked up in our Penrose & Mt Wellington warehouses, We will book the pick up date and timeslot for you.

Shipping: We send to almost anywhere in NZ using our own fleet or third party furniture movers.

For Auckland, Hamilton and Christchurch local deliveries, the shipping charges are flat, only depending on the locations, no mater how many items you purchase from us.

For out of the above areas, charges are calculated by the size, weight of the goods and detailed delivery location. So please feel free to ask our service team to get a shipping quotation by providing the following information: -What product -How many -Detailed delivery address *For rural area, delivering to a depot in the town can always save a lot of money! **Online chat or submitting a ticket is more efficient for shipping quotations.

At ifurniture, we strive to ensure that you have a pleasant trade, if you are not satisfied for any reason, we'll do our best to get things fixed quickly.

For peace of mind, most of our products come with a 1-year warranty (return to base).

RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer.

Our warranty provides the most reasonable resolution possible to the customer, this might include parts replacement, repair, replacement, or refund. In some cases, we also provide partial refund options based on mutual agreement

7 DAYS NO ASKING MONEY BACK GUARANTEE/ Change of mind requests

Don’t Panic after buying - at ifurniture, we provide our buyers 7 Day No Asking Money Back Guarantee to lower down your risk.

We provide our buyers 7 Day No Asking Money Back Guarantee to under the following terms:

• The buyer needs to email us to arrange return within 3 days he receives the product and send out the product within 7 days.
• The buyer has the obligation to keep the product to be returned in original condition and is not supposed to keep using the product before he returns it to us.
• The goods must be delivered by the buyer to our warehouse in original condition and packaging at the buyers own cost. And it is the buyers own responsibility to keep it safe in transit.
• Flat pack furniture once opened cannot be returned back under this clause.
• Please note we do not accept change of mind returns on mattresses, toppers and related products due to health and hygiene reasons.

Exclusions

• leathers and fabrics will fade and crease;
• foam and fillings will soften and form the shape of the user over time;
• depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
• scars, marks and differing pore density and colour are natural characteristics ofleather;
• the leather and fabric products are upholstered by hand and therefore, the size and weight of these products may have minor variations of up to 5% from the sample products or from any product specifications you have been quoted.
• For hygiene reasons, mattresses, mattress topper and beddings cannot be returned once the packaging has been removed or used.
• In the situation of the returned goods not in original condition we have the right to refuse the return and refund or we may charge 10% to 20% or even more of the purchase prices restock fee.

Company: Ifurniture

Contact number: 09 636 6068

Head Office Opening hours:

268 Neilson Street, Onehunga, Auckland. Monday to Sunday 9:00am to 9.00pm Closed on public holidays

Please note our centralized customer service and support team operate from our head office in Auckland. The first responder might not be the one who takes care of trademe orders, while he/she will transfer your request to the trademe team at the first instance.

The trading hours of our shops are from 9am-6pm, and the head office operates another 3 hours until 9pm, do not come to the shop after 6pm.