Your data security is one of the biggest considerations in everything we do here at Ocare. If you have any questions after reading this, or encounter any issues, please let us know.

We use multiple levels of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information, to ensure you can enjoy a safe and quick online shopping experience.

We offer multiple payment options, including credit card payment via Shoppay, PayPal, Afterpay, Alipay and Wechat Etc. We only use services known for their proven security protocols. All payment transactions take place within these secure services and we do not store your credit card information on our own servers.

Combined shipping when you order more than one products, postage will be only $5 nationalwide.

Holiday and Christmas delivery in New Zealand To ensure you receive your parcel before holidays and Chrismas day, we recommend you order by the following dates: Place your order 3 days in advance during Holidays. Place your order 1 week in advance during Chrismas.

NZ Delivery Times Normally to your address within 3 working days. Most of customers received their parcel overnight if the orders are sent Monday to Friday. Please allow 2 more days if you live in rural area in New Zealand.

Worldwide Delivery Please contact our customer service team: 09 9481920

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, health supplements, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.